DX Technical Support Consultant (HPM)

Philips

Eindhoven

3 weeks ago

Eindhoven

3 weeks ago

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DX Technical Support Consultant (HPM)

DX Technical Support Consultant (HPM) role in Eindhoven, Netherlands, providing technical support for healthcare products. Requires 7+ years of experience in technical troubleshooting and customer service, with expertise in healthcare IT and networking. Responsibilities include escalation management, training, and on-site project leadership.

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On-site

Full-time

Senior

Technical Troubleshooting

Healthcare IT

Salary

Not specified

Work Location

Eindhoven, North Brabant, Netherlands, NL

Work Model

On-site

Experience Required

7 years

Employment Type

Full-time

Experience Level

Minimum 7 years of experience with Bachelor's in areas such as Technical Troubleshooting, Customer Service preferably in the Healthcare Industry.

Core Qualifications

Technical (Must-have)

Technical TroubleshootingHealthcare ITIntegration toolsMicrosoft Windows serverNetworking

Soft Skills

CommunicationRelationship-managementAnalyticalInnovativeCoachingProactiveAdaptableTeam playerSelf-managed

Tools (Must-have)

IntellivuePICiX

Preferred Qualifications

Technical (Nice-to-have)

CISCO CCNA

Key Responsibilities

•Monitor escalations for the modalities for direct and indirect channels, drive process efficiency and compliance and escalate structural issues to the BIU
•Provides formal Technical Training in the Philips Academy and on site.
•Consolidate field TOP product issues in the market, justify, prioritize and drive improvement initiatives towards Market organization.
•Monitor FCO implementation, drive FCO implementation efficiency and compliance, and escalate issues to BIU.
•Analyze the market modality performance data. Initiate, define and deploy improvement initiatives defined in cooperation with the BIU Modality Performance Manager.
•Consolidate, justify and prioritize field TOP service & process issues in the market and drive improvement initiatives towards Market organization.
•Advice the Customer Care Center Coordinators or Field Services Engineers about required spare parts and resources.
•Analyzes and gives input for the distributor performance evaluation process.
•Provide sales support around solution design for complex configurations based on specific customer requirements.
•Leading on-site First of a Kind Projects/Installations to coach/train local FSE’s and project leaders

Technical SupportHealthcareITCustomer ServiceNetworkingProject ManagementEngineeringMedicalOn-siteFull-time

Key Responsibilities

•Monitor escalations for the modalities for direct and indirect channels, drive process efficiency and compliance and escalate structural issues to the BIU

•Provides formal Technical Training in the Philips Academy and on site.

•Consolidate field TOP product issues in the market, justify, prioritize and drive improvement initiatives towards Market organization.

•Monitor FCO implementation, drive FCO implementation efficiency and compliance, and escalate issues to BIU.

•Analyze the market modality performance data. Initiate, define and deploy improvement initiatives defined in cooperation with the BIU Modality Performance Manager.

•Consolidate, justify and prioritize field TOP service & process issues in the market and drive improvement initiatives towards Market organization.

•Advice the Customer Care Center Coordinators or Field Services Engineers about required spare parts and resources.

•Analyzes and gives input for the distributor performance evaluation process.

•Provide sales support around solution design for complex configurations based on specific customer requirements.

•Leading on-site First of a Kind Projects/Installations to coach/train local FSE’s and project leaders