Customer Success Manager, Ads Solutions

OpenAI

Sydney

1 week ago

Sydney

1 week ago

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Customer Success Manager, Ads Solutions

OpenAI is seeking a Customer Success Manager for its Ads Solutions team in Sydney, Australia. The role involves managing advertiser relationships, guiding onboarding, analyzing campaign performance, and driving partner growth. Requires 5-10+ years of experience in digital advertising and client-facing roles.

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Hybrid

Full-time

Senior

SQL

Excel

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid: 3 days in the office per week

Experience Required

10 years

Employment Type

Full-time

Experience Level

5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role

Core Qualifications

Soft Skills

communicationrelationship managementownershipaccountabilitysound judgmentcross-functional collaboration

Tools (Must-have)

SQLExcelGSheet

Key Responsibilities

•Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
•Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
•Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
•Identify opportunities to expand partnerships through increased product adoption and incremental investment.
•Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
•Surface advertiser feedback and insights to inform product improvements and long-term strategy.
•Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Customer Success ManagerAds SolutionsOpenAIDigital AdvertisingAccount ManagementAdTechPlatformSydneyHybridSenior

Key Responsibilities

•Own relationships with a portfolio of advertising partners, serving as their primary point of contact.

•Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.

•Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

•Identify opportunities to expand partnerships through increased product adoption and incremental investment.

•Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.

•Surface advertiser feedback and insights to inform product improvements and long-term strategy.

•Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.