Customer Success Manager, Sydney

Notion

Sydney

2 days ago

Sydney

2 days ago

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Customer Success Manager, Sydney

Notion seeks a Customer Success Manager to drive growth, adoption, retention, and expansion for Fortune 500 companies in Sydney. The role requires 5+ years of Customer Success or Account Management experience and involves leading AI workshops, owning renewals, and shaping the future product.

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Hybrid

Full-time

Entry Level

AI Workflows

Notion

Salary

Not specified

Work Location

Sydney, New South Wales, Australia, AU

Work Model

Hybrid: in person company, requires employees to come to the office for three Anchor Days (Mondays, Tuesdays & Thursdays)

Experience Required

5 years

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

AI workflowsNotion

Soft Skills

communicationproblem solvingcuriosityadaptabilitycross-functional collaborationdiscovery skills

Tools (Must-have)

Notion

Key Responsibilities

•Drive growth, adoption, retention, and expansion for a product people love that solves real problems
•Help customers achieve real results through AI-powered workflows
•Own renewal execution grounded in proven value and outcomes
•Help build the foundations of Customer Success at Notion
•Meaningfully shape future product
•Elevate skills as we tackle impactful challenges
•Own post-sale customer lifecycle including onboarding, AI adoption, value delivery and renewal
•Develop success plans to help every customer achieve desired objectives
•Lead AI workshops to build and deploy workflows that solve specific business problems
•Develop Notion champions and advocates
•Conduct business reviews with senior stakeholders
•Partner with AEs on growth strategy within existing accounts
•Innovate on Customer Success programs
•Learn product inside and out and share findings with Product team

Customer SuccessAccount ManagementNotionAISaaSHybridSydneyFull-timeSeniorB2B

Key Responsibilities

•Drive growth, adoption, retention, and expansion for a product people love that solves real problems

•Help customers achieve real results through AI-powered workflows

•Own renewal execution grounded in proven value and outcomes

•Help build the foundations of Customer Success at Notion

•Meaningfully shape future product

•Elevate skills as we tackle impactful challenges

•Own post-sale customer lifecycle including onboarding, AI adoption, value delivery and renewal

•Develop success plans to help every customer achieve desired objectives

•Lead AI workshops to build and deploy workflows that solve specific business problems

•Develop Notion champions and advocates

•Conduct business reviews with senior stakeholders

•Partner with AEs on growth strategy within existing accounts

•Innovate on Customer Success programs

•Learn product inside and out and share findings with Product team