2 days ago

ServiceNow GenAI Engineer

Wypoon Technologies

Amsterdam

2 days ago

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Wypoon Technologies is seeking a hands-on ServiceNow GenAI Engineer to combine ServiceNow platform development with next-generation digital employee experience. The role involves designing, configuring, and maintaining secure ServiceNow solutions with a focus on Employee Portal/Employee Center and conversational AI, requiring approximately 3+ years of ServiceNow development experience, strong JavaScript skills, and prompt engineering expertise. This is a full-time, on-site position in Amsterdam, Netherlands, with relocation and visa support provided.

Core AIOn-siteFull-timeMid LevelServiceNowJavaScript

ServiceNow GenAI Engineer

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Core AIOn-siteFull-timeMid LevelServiceNow

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

3 years

Employment Type

Full-time

Experience Level

Medior

Core Qualifications

Technical (Must-have)

ServiceNowJavaScriptPrompt EngineeringLLMEmployee PortalEmployee CenterREST APIsITSMITOMITAMSPM/ITBMSecOpsGRCAgileScrumDevOpsServiceNow Certified System Administrator (CSA)

Soft Skills

Continuous improvement mindsetCollaborationKnowledge sharingCommunication

Preferred Qualifications

Technical (Nice-to-have)

ServiceNow Virtual AgentNow AssistAI SearchEmployee Center ProAzure AI servicesMicrosoft Copilot StudioAzure OpenAIUX/UI methodologiesITILIT4ITSIAMCISSuite certificationsMicro-Certifications

Key Responsibilities

•Design, develop, configure, test, deploy and maintain ServiceNow solutions in accordance with platform standards and change-management processes.
•Develop and enhance ServiceNow Employee Portal / Employee Center, including user journeys, service catalog experiences, knowledge access, enterprise search and self-service capabilities.
•Contribute to the transition from a traditional employee portal toward a ChatGPT-style conversational employee experience.
•Design conversational flows enabling employees to ask questions, discover knowledge, initiate services and receive contextual guidance using natural language.
•Apply prompt engineering techniques to LLM-based solutions, including prompt design, grounding, evaluation, guardrails and iterative improvement based on user feedback.
•Develop and maintain JavaScript-based ServiceNow functionality, including Client Scripts, Business Rules, Script Includes, UI Actions and other relevant platform components.
•Configure forms, workflows, Flow Designer automations, policies, notifications and integrations.
•Develop and maintain integrations with external systems, including REST-based integrations where required.
•Collaborate with Product Owners, UX/UI designers, architects, security teams, service owners and business stakeholders to translate requirements into clear technical solutions and deliverable user stories.
•Identify opportunities to improve resolution times, reduce avoidable ticket volumes, strengthen employee self-service and automate repetitive processes.
•Perform structured testing, resolve defects, document implemented solutions and deliver functionality in accordance with the team's Definition of Done.
•Contribute to ServiceNow platform stability, performance, maintainability, lifecycle management and secure development practices.
•Share knowledge with colleagues and provide practical guidance on ServiceNow and AI implementation patterns.
•Continuously identify opportunities to improve the platform, development processes and employee experience.

ServiceNowGenAILLMJavaScriptEmployee PortalConversational AIIT ServicesIT ConsultingAmsterdamFull-time

Key Responsibilities

•Design, develop, configure, test, deploy and maintain ServiceNow solutions in accordance with platform standards and change-management processes.

•Develop and enhance ServiceNow Employee Portal / Employee Center, including user journeys, service catalog experiences, knowledge access, enterprise search and self-service capabilities.

•Contribute to the transition from a traditional employee portal toward a ChatGPT-style conversational employee experience.

•Design conversational flows enabling employees to ask questions, discover knowledge, initiate services and receive contextual guidance using natural language.

•Apply prompt engineering techniques to LLM-based solutions, including prompt design, grounding, evaluation, guardrails and iterative improvement based on user feedback.

•Develop and maintain JavaScript-based ServiceNow functionality, including Client Scripts, Business Rules, Script Includes, UI Actions and other relevant platform components.

•Configure forms, workflows, Flow Designer automations, policies, notifications and integrations.

•Develop and maintain integrations with external systems, including REST-based integrations where required.

•Collaborate with Product Owners, UX/UI designers, architects, security teams, service owners and business stakeholders to translate requirements into clear technical solutions and deliverable user stories.

•Identify opportunities to improve resolution times, reduce avoidable ticket volumes, strengthen employee self-service and automate repetitive processes.

•Perform structured testing, resolve defects, document implemented solutions and deliver functionality in accordance with the team's Definition of Done.

•Contribute to ServiceNow platform stability, performance, maintainability, lifecycle management and secure development practices.

•Share knowledge with colleagues and provide practical guidance on ServiceNow and AI implementation patterns.

•Continuously identify opportunities to improve the platform, development processes and employee experience.