Hoevelaken
20 Mar 2026
Lead CX/UX Designer
Wolters Kluwer
Hoevelaken
20 Mar 2026
Lead CX/UX Designer
Lead CX/UX Designer role at Wolters Kluwer's Digital Experience Group in Hoevelaken, focusing on Tax & Accounting software. Responsibilities include strategic design leadership, managing a team of 4-5 designers, and aligning user needs with business goals. Requires 10+ years of UX/Product Design experience and proficiency in Figma and WCAG standards.
On-siteFull-timeLeadDesign SystemsAI-enabled Interfaces
Lead CX/UX Designer
Lead CX/UX Designer role at Wolters Kluwer's Digital Experience Group in Hoevelaken, focusing on Tax & Accounting software. Responsibilities include strategic design leadership, managing a team of 4-5 designers, and aligning user needs with business goals. Requires 10+ years of UX/Product Design experience and proficiency in Figma and WCAG standards.
On-siteFull-timeLeadDesign Systems
Salary
Not specified
Core Qualifications
Technical (Must-have)
Design systemsAI-enabled interfacesQuantitative analyticsEvaluation frameworksPrompting strategiesAccessibility complianceHTML5/CSS3 fundamentalsWCAG standardsFigmaQualitative researchUX/Product Design
Soft Skills
Strategic design leadershipPeople managementCoachingFeedbackInfluence senior stakeholdersCross-functional collaborationIndependent strategic decisionsClear articulationCommunication
Preferred Qualifications
Technical (Nice-to-have)
Tax & AccountingRegulated industries
Key Responsibilities
- Own and drive the design direction across multiple products within the Dutch Tax & Accounting portfolio
- Align user insights, BU priorities, AI/technology capabilities, and regulatory constraints into cohesive experience strategies
- Contribute to Business Unit visioning and annual planning cycles
- Identify UX capacity gaps and proactively escalate needs during roadmap and budget discussions
- Partner with stakeholders to inform hiring and budget allocation decisions
- Translate strategy into clear UX priorities that support measurable product line impact
- Lead research strategy across portfolios
- Collaborate with the research team on research studies for multi-role, multi-regulatory environments
- Collaborate on AI (research) initiatives to inform intelligent and agentic user experiences
- Engage senior stakeholders across Product, Engineering and Design to define research direction in collaboration with the researcher
- Apply service design methods such as ecosystem mapping and end-to-end journey modeling
- Define and evolve maturity models for user understanding across personas and segments
- Merge behavioral analytics and qualitative research into actionable insights
- Identify cross-product patterns in Job Maps and workflow behaviors
- Provide daily direction, coaching and feedback to 4–5 designers
- Ensure consistent application and evolution of the Wolters Kluwer Product Design System
- Plan and facilitate Design Thinking workshops, brainstorm sessions, and strategic alignment workshops
- Act as primary liaison between UX, Product Management and Engineering
- Maintain high standards of accessibility (WCAG), usability and technical feasibility
- Guide the integration of AI-powered experiences, prompt design, LLM orchestration and responsible AI principles
- Define UX and AI evaluation metrics to measure impact
Lead CX/UX DesignerSoftware DevelopmentDesignArt/CreativeInformation TechnologyTax & AccountingNetherlandsFigmaWCAGAI