2 days ago

Customer Service Technology Specialist

Wolters Kluwer

Alphen aan den R…

2 days ago

Apply

Enablon, a Wolters Kluwer business, seeks a Customer Service Technical Specialist to provide post-deployment support for EHS and sustainability software. The role involves troubleshooting, configuration, and coaching, with a hybrid work model requiring eight days per month in office.

HybridFull-timeMid LevelAdvanced TroubleshootingProject Assistance

Customer Service Technology Specialist

Apply

HybridFull-timeMid LevelAdvanced Troubleshooting

Salary

Not specified

Work Location

Alphen aan den Rijn, South Holland, Netherlands, NL

Work Model

Hybrid: Eight days a month we come together in the closest office within 50 miles

Experience Required

3 years

Employment Type

Full-time

Experience Level

At least 2-3 years work experience in IT domain

Core Qualifications

Technical (Must-have)

Advanced TroubleshootingProject AssistanceTrainingDocumentation ManagementCustomer GuidanceCollaborative Problem SolvingFollow-Up SkillsAnalytical Skills

Soft Skills

Analytical SkillsCollaborative Problem SolvingCustomer Guidance

Key Responsibilities

•Perform advanced troubleshooting for a wider range of technical issues.
•Assist in the implementation of new procedures and techniques in customer support.
•Participate in projects aimed at improving support systems and processes.
•Provide step-by-step guidance to customers for product installations.
•Update and maintain support documentation.
•Train new employees on basic technical support procedures.
•Collaborate with team members to resolve escalated issues.
•Conduct follow-ups to ensure issue resolution and customer satisfaction.
•Analyze recurring customer issues and suggest improvements.
•Maintain current knowledge of emerging product features.

Customer ServiceTechnical SupportSustainabilityEHSOperational Risk ManagementSoftware SupportITHybridAlphen aan den RijnWolters Kluwer

Key Responsibilities

•Perform advanced troubleshooting for a wider range of technical issues.

•Assist in the implementation of new procedures and techniques in customer support.

•Participate in projects aimed at improving support systems and processes.

•Provide step-by-step guidance to customers for product installations.

•Update and maintain support documentation.

•Train new employees on basic technical support procedures.

•Collaborate with team members to resolve escalated issues.

•Conduct follow-ups to ensure issue resolution and customer satisfaction.

•Analyze recurring customer issues and suggest improvements.

•Maintain current knowledge of emerging product features.