Content Vendor Manager
Wolters Kluwer
Content Vendor Manager
The Content Vendor Manager leads end-to-end content production and vendor management for Kluwer Law International, ensuring alignment with product strategy and business objectives. This role requires optimizing content workflows, managing vendor relationships, and driving strategic initiatives including AI and automation. The position is based on-site in Alphen aan den Rijn, Netherlands.
Content Vendor Manager
The Content Vendor Manager leads end-to-end content production and vendor management for Kluwer Law International, ensuring alignment with product strategy and business objectives. This role requires optimizing content workflows, managing vendor relationships, and driving strategic initiatives including AI and automation. The position is based on-site in Alphen aan den Rijn, Netherlands.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Manage E2E content delivery through vendors.
- Apply best practices to optimize content workflows for efficiency and quality.
- Oversee the entire content lifecycle for primary and secondary content.
- Cooperate with KLI product & content teams to translate requirements into process and solution.
- Cooperate with WK stakeholders to ensure alignment on strategy delivery.
- Manage vendors delivering services with best quality and efficiency.
- Negotiate prices and terms for specific tasks/projects with vendors.
- Oversee and optimize vendor relationships, ensuring compliance to SOW, SLA, and rate cards.
- Drive key content and vendor-related projects from start to end.
- Optimize vendor services and spending by benchmarking vendor costs and outcomes.
- Drive strategic shift from managed services to SaaS and AI, focusing on automation.
- Monitor vendor and content system performance and quality metrics.
- Recommend and implement best practices for continuous process improvement.
- Implement AI to bring value and optimize processes and procedures.
- Process vendor invoices promptly using accurate budget codes and amounts.
- Lead all KLI activities on print vendor management and invoicing.
- Collaborate closely with Product and Content team members to ensure alignment.
- Lead content operations cost reduction strategies for LRUS and KLI.
- Serve as KLI's representative in key content operation initiatives.
- Conduct regular meetings with GBS’s Strategic Sourcing and Procurement team.
- Manage vendor offshore team, cultivating collaboration and accountability.