4 weeks ago

Implementation Manager, Uber Health EMEA

Uber

Amsterdam

4 weeks ago

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Uber Health is seeking an Implementation Manager to lead client launches across EMEA, managing end-to-end implementations for healthcare partners. The role requires strong project management, stakeholder coordination, and data-driven problem-solving skills.

On-siteFull-timeSenior

Implementation Manager, Uber Health EMEA

Apply

On-siteFull-timeSenior

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

5 years

Employment Type

Full-time

Experience Level

Mid-Senior level

Core Qualifications

Soft Skills

communicationproblem solvingstakeholder managementproject managementdata fluencystrategic thinkingadaptabilitytime managementorganizational skills

Key Responsibilities

•Lead complex B2B implementations, managing cross-functional stakeholders across client teams (Finance, IT, Operations) and internal teams including Product, Sales, Support, and Operations.
•Conduct in-depth discovery sessions to align Uber Health solutions with each customer's operational workflows and business objectives.
•Own the technical configuration, activation, and onboarding of client accounts, ensuring a seamless launch experience and strong customer adoption.
•Develop and deliver implementation resources including training materials, onboarding guides, coordinator playbooks, and customer communications.
•Monitor post-launch adoption, utilisation, and performance metrics, proactively identifying barriers and driving solutions to maximise customer impact and revenue growth.
•Translate customer feedback, operational insights, and data trends into actionable recommendations for Product, Sales, Marketing, Operations, and Support teams.
•Drive operational excellence by continuously improving implementation playbooks, internal tools, processes, and cross-functional workflows.
•Partner across teams to help unlock new products, operational capabilities, and market opportunities across EMEA.
•Use data-driven insights and strategic problem-solving to support scalable customer success outcomes.

Implementation ManagerUber HealthEMEAHealthcareB2BProject ManagementCustomer SuccessOn-siteAmsterdam

Key Responsibilities

•Lead complex B2B implementations, managing cross-functional stakeholders across client teams (Finance, IT, Operations) and internal teams including Product, Sales, Support, and Operations.

•Conduct in-depth discovery sessions to align Uber Health solutions with each customer's operational workflows and business objectives.

•Own the technical configuration, activation, and onboarding of client accounts, ensuring a seamless launch experience and strong customer adoption.

•Develop and deliver implementation resources including training materials, onboarding guides, coordinator playbooks, and customer communications.

•Monitor post-launch adoption, utilisation, and performance metrics, proactively identifying barriers and driving solutions to maximise customer impact and revenue growth.

•Translate customer feedback, operational insights, and data trends into actionable recommendations for Product, Sales, Marketing, Operations, and Support teams.

•Drive operational excellence by continuously improving implementation playbooks, internal tools, processes, and cross-functional workflows.

•Partner across teams to help unlock new products, operational capabilities, and market opportunities across EMEA.

•Use data-driven insights and strategic problem-solving to support scalable customer success outcomes.