2 days ago

Program Support Partner (French & English Fluency Required)

TreviPay

Rijswijk

2 days ago

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TreviPay seeks a Program Support Partner in Rijswijk, Netherlands to support clients, merchants, and customers via inbound/outbound interactions and issue resolution. Requires fluency in French and English, customer support experience, and proficiency with Microsoft Office. Offers hybrid work, competitive salary, and benefits.

HybridFull-timeEntry LevelMicrosoft OutlookMicrosoft Word

Program Support Partner (French & English Fluency Required)

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HybridFull-timeEntry LevelMicrosoft Outlook

Salary

Not specified

Work Location

Rijswijk, South Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

2 years

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

Microsoft OutlookMicrosoft WordMicrosoft ExcelCustomer SupportInbound CallsOutbound CallsCase ManagementDe-escalationCommunicationActive Listening

Soft Skills

AuthenticConfidenceEmpathyFlexibleForward ThinkingHelpfulPositive AttitudeResourcefulTeam MindsetTrustworthy

Key Responsibilities

•Handle inbound and outbound calls and cases
•Resolve complex inquiries and de-escalate challenging situations
•Serve as primary contact providing timely, accurate responses
•Proactively contact customers to address issues
•Collaborate with team to improve processes
•Complete assigned learning before due date
•Perform other duties as assigned

Program Support PartnerCustomer SupportFrenchEnglishB2B PaymentsFinancial ServicesHybridRijswijkFull-time

Key Responsibilities

•Handle inbound and outbound calls and cases

•Resolve complex inquiries and de-escalate challenging situations

•Serve as primary contact providing timely, accurate responses

•Proactively contact customers to address issues

•Collaborate with team to improve processes

•Complete assigned learning before due date

•Perform other duties as assigned