18 Jun 2026

Program Support Associate (Dutch & English Fluency Required)

TreviPay

Rijswijk

18 Jun 2026

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TreviPay seeks a Program Support Associate in Rijswijk, Netherlands, to support clients and merchants with issue resolution and customer service. Requires Dutch and English fluency, 2+ years customer support experience, and hybrid work model.

HybridFull-timeEntry LevelOutlookWord

Program Support Associate (Dutch & English Fluency Required)

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HybridFull-timeEntry LevelOutlook

Salary

Not specified

Work Location

Rijswijk, South Holland, Netherlands, NL

Work Model

Hybrid (2 days/week from home)

Experience Required

2 years

Employment Type

Full-time

Experience Level

Minimum two years of customer support experience

Core Qualifications

Technical (Must-have)

OutlookWordExcelCustomer SupportInbound CallsOutbound CallsCase ManagementEmail CommunicationDe-escalationProblem SolvingTime ManagementTeamworkAdaptabilityProfessional CommunicationDutchEnglish

Soft Skills

Active ListeningAuthenticityConfidenceEmpathyFlexibilityForward ThinkingHelpfulnessPositive AttitudeResourcefulnessTeam MindsetTrustworthiness

Key Responsibilities

•Handle inbound and outbound interactions, resolving complex inquiries.
•Serve as primary contact providing timely, accurate responses to clients, merchants, and customers.
•De-escalate challenging customer situations and route escalated requests appropriately.
•Collaborate with team members to improve processes, procedures, and training.
•Proactively contact customers and merchants to address issues like rejections, disputes, and authorizations.
•Complete assigned learning before due dates and participate in learning sessions.
•Meet or exceed department metrics, SLAs, and SLSs.

Program SupportCustomer ServiceDutchEnglishHybridFinancial ServicesAdministrativeFull-timeRijswijk

Core Qualifications

Technical (Must-have)

OutlookWordExcelCustomer SupportInbound CallsOutbound CallsCase ManagementEmail CommunicationDe-escalationProblem SolvingTime ManagementTeamworkAdaptabilityProfessional CommunicationDutchEnglish

Soft Skills

Active ListeningAuthenticityConfidenceEmpathyFlexibilityForward ThinkingHelpfulnessPositive AttitudeResourcefulnessTeam MindsetTrustworthiness

Key Responsibilities

•Handle inbound and outbound interactions, resolving complex inquiries.

•Serve as primary contact providing timely, accurate responses to clients, merchants, and customers.

•De-escalate challenging customer situations and route escalated requests appropriately.

•Collaborate with team members to improve processes, procedures, and training.

•Proactively contact customers and merchants to address issues like rejections, disputes, and authorizations.

•Complete assigned learning before due dates and participate in learning sessions.

•Meet or exceed department metrics, SLAs, and SLSs.