1 week ago

Technical Support Specialist

Trengo

Utrecht

1 week ago

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Trengo is hiring a Technical Support Specialist in Utrecht to troubleshoot complex technical issues on their AI-powered customer engagement platform. The role involves daily use of AI tooling, close collaboration with Engineering and Customer Success, and strong problem-solving and communication skills.

AI-enabledHybridFull-timeEntry LevelAPIsWeb Technologies

Technical Support Specialist

Apply

AI-enabledHybridFull-timeEntry LevelAPIs

Salary

Not specified

Work Location

Utrecht, Utrecht, Netherlands, NL

Work Model

Hybrid working + 2 months per year to work abroad; on-site at Utrecht HQ

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

APIsWeb technologiesSaaSAI toolingLangsmithLinear

Soft Skills

Problem-solvingCommunicationOwnershipCollaborationCuriosity

Key Responsibilities

•Investigate, troubleshoot, and resolve complex technical issues escalated by Customer Support or Customer Success.
•Use AI tooling daily, our internal AI agent with product code access, database access, and tools like Langsmith, to investigate issues and speed up root cause analysis.
•Collaborate closely with Product and Engineering to report bugs, share insights, and contribute to platform improvements.
•Own your Linear tickets end-to-end: clear communication, follow-through, and accurate documentation.
•Contribute to and maintain our AI-powered knowledge base, validating content and closing gaps so both the team and our AI tools have accurate information to work from.
•Support the team's resilience during busier periods by following established playbooks and prioritization frameworks.

Technical SupportCustomer EngagementSaaSAIUtrechtFull-timeOn-siteHybrid

Key Responsibilities

•Investigate, troubleshoot, and resolve complex technical issues escalated by Customer Support or Customer Success.

•Use AI tooling daily, our internal AI agent with product code access, database access, and tools like Langsmith, to investigate issues and speed up root cause analysis.

•Collaborate closely with Product and Engineering to report bugs, share insights, and contribute to platform improvements.

•Own your Linear tickets end-to-end: clear communication, follow-through, and accurate documentation.

•Contribute to and maintain our AI-powered knowledge base, validating content and closing gaps so both the team and our AI tools have accurate information to work from.

•Support the team's resilience during busier periods by following established playbooks and prioritization frameworks.