3 weeks ago

Partner Success Manager

transferz

Amsterdam

3 weeks ago

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Transferz seeks a Partner Success Manager to own strategic global partnerships in the travel tech industry. The role involves managing partner relationships, driving performance, and identifying growth opportunities. Requires 5+ years in partner success or strategic account management, strong analytical skills, and fluency in English.

HybridFull-timeSeniorPartner SuccessStrategic Account Management

Partner Success Manager

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HybridFull-timeSeniorPartner Success

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

5 years

Employment Type

Full-time

Experience Level

5+ years of experience in Partner Success, strategic account management or enterprise client services

Core Qualifications

Technical (Must-have)

Partner SuccessStrategic Account ManagementEnterprise Client ServicesB2B PartnershipsCommercial MindsetAnalytical SkillsCross-functional CollaborationCommunicationProblem SolvingData AnalysisKPI MonitoringEscalation ManagementAccount PlanningQBREnglish

Soft Skills

OwnershipProactive MindsetResult-drivenCalm under pressureStructured thinkingInfluence without authorityTeamworkAdaptability

Preferred Qualifications

Technical (Nice-to-have)

Travel Industry ExperienceMobility Industry ExperienceMarketplace ExperienceLogistics ExperienceOnline Travel AgentsTravel Management CompaniesTour OperatorsSpanish

Key Responsibilities

•Lead all Partner Success activities for your portfolio, including onboarding, operational rollout, lifecycle management, performance and commercial expansion.
•Act as the primary business and escalation contact for your partners, building trusted relationships across operational, commercial and executive stakeholders.
•Develop a deep understanding of each partner's strategy, business model, traveller profiles and customer proposition, and translate these into clear account strategies and priorities.
•Develop and execute strategic account plans with clear objectives for partner performance, revenue growth and expansion.
•Lead executive quarterly business reviews and strategic partner meetings, combining performance insights with a clear view on opportunities, priorities and next steps.
•Identify and execute opportunities to grow existing partnerships through increased share of wallet, new markets, expanded scope, new products and deeper integrations.
•Own the overall performance agenda for your accounts and ensure Transferz delivers against agreed KPIs and service levels.
•Translate partner requirements and SLAs into clear internal priorities and performance targets.
•Continuously monitor commercial and operational KPIs, including volume, revenue, conversion, quality, cancellation rate, incident rate, resolution time and punctuality.
•Identify performance risks and opportunities early, using data and partner insights to move from reactive problem-solving to proactive performance management.
•Lead major partner escalations and ensure effective root-cause analysis, clear corrective actions and transparent communication with the partner.
•Work closely with Supply, Customer Service, Product and Data to close performance gaps and ensure clear ownership and follow-through on agreed actions.
•Champion the voice of the partner internally and influence priorities across Product, Supply, Customer Service and Data.
•Turn partner feedback, performance data and market insights into concrete opportunities to improve Transferz's product, service and operating model.
•Drive improvements in areas critical to partner success, including reliability, quality, flexibility, availability and customer support.
•Coordinate cross-functional initiatives that improve partner performance and unlock commercial growth.
•Drive consistency in delivery across markets and regions while recognising and managing partner-specific requirements.
•Contribute to scalable Partner Success frameworks, including account planning, QBR standards, performance management and escalation protocols.
•Share knowledge and best practices across the Partner Success team and support the development of more junior team members.

Partner Success ManagerStrategic Account ManagementTravel TechB2B PartnershipsAmsterdamHybridFull-timeSenior LevelTransferzGround Transportation

Core Qualifications

Technical (Must-have)

Soft Skills

OwnershipProactive MindsetResult-drivenCalm under pressureStructured thinkingInfluence without authorityTeamworkAdaptability

Key Responsibilities

•Lead all Partner Success activities for your portfolio, including onboarding, operational rollout, lifecycle management, performance and commercial expansion.

•Act as the primary business and escalation contact for your partners, building trusted relationships across operational, commercial and executive stakeholders.

•Develop a deep understanding of each partner's strategy, business model, traveller profiles and customer proposition, and translate these into clear account strategies and priorities.

•Develop and execute strategic account plans with clear objectives for partner performance, revenue growth and expansion.

•Lead executive quarterly business reviews and strategic partner meetings, combining performance insights with a clear view on opportunities, priorities and next steps.

•Identify and execute opportunities to grow existing partnerships through increased share of wallet, new markets, expanded scope, new products and deeper integrations.

•Own the overall performance agenda for your accounts and ensure Transferz delivers against agreed KPIs and service levels.

•Translate partner requirements and SLAs into clear internal priorities and performance targets.

•Continuously monitor commercial and operational KPIs, including volume, revenue, conversion, quality, cancellation rate, incident rate, resolution time and punctuality.

•Identify performance risks and opportunities early, using data and partner insights to move from reactive problem-solving to proactive performance management.

•Lead major partner escalations and ensure effective root-cause analysis, clear corrective actions and transparent communication with the partner.

•Work closely with Supply, Customer Service, Product and Data to close performance gaps and ensure clear ownership and follow-through on agreed actions.

•Champion the voice of the partner internally and influence priorities across Product, Supply, Customer Service and Data.

•Turn partner feedback, performance data and market insights into concrete opportunities to improve Transferz's product, service and operating model.

•Drive improvements in areas critical to partner success, including reliability, quality, flexibility, availability and customer support.

•Coordinate cross-functional initiatives that improve partner performance and unlock commercial growth.

•Drive consistency in delivery across markets and regions while recognising and managing partner-specific requirements.

•Contribute to scalable Partner Success frameworks, including account planning, QBR standards, performance management and escalation protocols.

•Share knowledge and best practices across the Partner Success team and support the development of more junior team members.