3 weeks ago

AI engineer

TOPdesk

Delft

3 weeks ago

Apply

AI engineer

TOPdesk seeks its first Enterprise AI Engineer to own the technical layer of AI adoption across the organization. You will build, integrate, and govern AI tools, automate IT operations, and drive AI use-cases in a secure, compliant manner. Requires 2-4 years of technical experience with Python and LLM/ AI APIs.

AIRemoteFull-timeSeniorPythonAPI Integrations

AI engineer

Apply

AIRemoteFull-timeSeniorPython

Salary

Not specified

Work Location

Delft, South Holland, Netherlands, NL

Work Model

Remote

Experience Required

4 years

Employment Type

Full-time

Experience Level

Mid-Senior level

Core Qualifications

Technical (Must-have)

PythonAPI integrationsAutomationLLM APIsAnthropic ClaudeOpenAISystem integrationEnterprise ITITSMMicrosoft 365AzureAI governanceGDPRScriptingPowerShell

Soft Skills

communicationself-directiondelivery focuscomfortable with ambiguityoutcomes-driven

Preferred Qualifications

Technical (Nice-to-have)

Model Context Protocol (MCP)Agent orchestrationPower AutomateLogic AppsTOPdeskChange managementAI adoption enablement

Key Responsibilities

•Own the technical management of TOPdesk's internal AI platforms.
•Build and maintain API integrations, MCP servers, connectors, and workflow automations.
•Apply AI to IT Ops workflows: incident triage, ticket routing, reporting, asset queries, SML/onboarding automation, and scripting assistance.
•Partner with other domains to identify, prototype, and deliver AI use-cases across departments.
•Run hackathons, discovery workshops, and proof-of-concepts.
•Build and maintain technical infrastructure for AI governance: usage analytics dashboards, policy enforcement tooling, approved-tool registry, and EU AI Act compliance tracking.
•Act as the technical face of AI enablement, run knowledge-sharing sessions, build internal demos, maintain prompt libraries, and support the AI champion network.
•Work with other teams to ensure all AI tools meet security, privacy, and GDPR standards.
•Evaluate new AI tools before approval, maintain approved-tools governance process, and enforce acceptable use policy.

AI EngineerEnterprise AIIT OperationsAutomationPythonLLMAI GovernanceCloudRemote

Key Responsibilities

•Own the technical management of TOPdesk's internal AI platforms.

•Build and maintain API integrations, MCP servers, connectors, and workflow automations.

•Apply AI to IT Ops workflows: incident triage, ticket routing, reporting, asset queries, SML/onboarding automation, and scripting assistance.

•Partner with other domains to identify, prototype, and deliver AI use-cases across departments.

•Run hackathons, discovery workshops, and proof-of-concepts.

•Build and maintain technical infrastructure for AI governance: usage analytics dashboards, policy enforcement tooling, approved-tool registry, and EU AI Act compliance tracking.

•Act as the technical face of AI enablement, run knowledge-sharing sessions, build internal demos, maintain prompt libraries, and support the AI champion network.

•Work with other teams to ensure all AI tools meet security, privacy, and GDPR standards.

•Evaluate new AI tools before approval, maintain approved-tools governance process, and enforce acceptable use policy.