2 days ago

Customer Success Manager

ThreatFabric

Amsterdam

2 days ago

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ThreatFabric is seeking a Strategic Account Manager (Customer Success Manager) in Amsterdam to manage and grow relationships with leading financial institution customers. This senior, revenue-accountable hybrid role requires proven enterprise account management experience, strong commercial and negotiation skills, and fluency in English. The position offers a 12-month contract with the intention to extend, a salary of 85,000–105,000 annually, and a commission scheme.

HybridContractSeniorCustomer SuccessStrategic Account Management

Customer Success Manager

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HybridContractSeniorCustomer Success

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid (2–3 days in the office)

Employment Type

Contract

Experience Level

Senior

Contract Length

12 months

Core Qualifications

Technical (Must-have)

Customer SuccessStrategic Account ManagementEnterprise Account ManagementMEDDICCSaaSEnterprise SoftwareNegotiationStakeholder ManagementPresentationEnglish

Soft Skills

Commercial AwarenessAnalytical SkillsProblem SolvingCommunicationInterpersonal SkillsTeam PlayerCollaborationEmpathyActive ListeningCreativityInnovationContinuous ImprovementCritical ThinkingPrioritisation

Preferred Qualifications

Technical (Nice-to-have)

Fraud PreventionCybersecurityFintechFinancial CrimeFinancial ServicesBehavioural BiometricsDevice IntelligenceFraud Transaction MonitoringCase Management PlatformsNICE ActimizeFeedzaiFeaturespace

Key Responsibilities

•Owning and executing the retention strategy and growth plan for a portfolio of strategic financial institution accounts.
•Building the value measurement framework from scratch, including how we measure tangible quantitative success with our clients.
•Building business cases and ROI cases to defend renewal/expansion pricing.
•Proactively monitoring upcoming renewals, identifying risks, and executing plays yourself.
•Identifying, qualifying, and developing expansion opportunities across products, use cases, regions, and business lines.
•Conducting regular executive business reviews and clearly communicating progress, risks, and opportunities.
•Working closely with Sales, Product, Data Science, Solution Engineering, and other internal teams to deliver successful customer outcomes.
•Responding promptly and effectively to customer requests, issues, and escalations.
•Staying informed about evolving fraud patterns and attack methods to better understand and support customer priorities.

Customer SuccessAccount ManagementCybersecurityFraud PreventionSaaSEnterpriseAmsterdamHybridContractSenior

Core Qualifications

Technical (Must-have)

Customer SuccessStrategic Account ManagementEnterprise Account ManagementMEDDICCSaaSEnterprise SoftwareNegotiationStakeholder ManagementPresentationEnglish

Soft Skills

Key Responsibilities

•Owning and executing the retention strategy and growth plan for a portfolio of strategic financial institution accounts.

•Building the value measurement framework from scratch, including how we measure tangible quantitative success with our clients.

•Building business cases and ROI cases to defend renewal/expansion pricing.

•Proactively monitoring upcoming renewals, identifying risks, and executing plays yourself.

•Identifying, qualifying, and developing expansion opportunities across products, use cases, regions, and business lines.

•Conducting regular executive business reviews and clearly communicating progress, risks, and opportunities.

•Working closely with Sales, Product, Data Science, Solution Engineering, and other internal teams to deliver successful customer outcomes.

•Responding promptly and effectively to customer requests, issues, and escalations.

•Staying informed about evolving fraud patterns and attack methods to better understand and support customer priorities.