Membership Relations Manager
The Social Hub (B Corp™)
Membership Relations Manager
The Social Hub seeks a Membership Relations Manager to drive community engagement and member retention at its Amsterdam location. This hybrid role involves building relationships, managing digital community channels, leading a team of Membership Hosts, and collaborating on events. Requires 2+ years in community management or hospitality, strong communication skills, and fluency in English.
Membership Relations Manager
The Social Hub seeks a Membership Relations Manager to drive community engagement and member retention at its Amsterdam location. This hybrid role involves building relationships, managing digital community channels, leading a team of Membership Hosts, and collaborating on events. Requires 2+ years in community management or hospitality, strong communication skills, and fluency in English.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Drive membership retention and loyalty, owning NPS and retention targets
- Build genuine relationships with members and between members, actively introducing people and sparking collaborations
- Be a strong floor presence: proactively checking in, reading the room, and spotting opportunities to bring the right people together
- Manage the digital community on our app, keeping engagement alive online and offline
- Collect and act on member feedback to continuously improve the experience and align with community needs
- Handle issues with confidence and empathy, and know when to escalate
- Host and engage your local member committee, using them as a sounding board and advisory voice
- Lead and support the team of Membership Hosts
- Work closely with the programming team to translate community wishes into killer events, and jump in to support when it's all hands on deck