Rotterdam
2 weeks ago
Front Office Supervisor
The Social Hub (B Corp™)
Rotterdam
2 weeks ago
Front Office Supervisor
The Social Hub is seeking a Front Office Supervisor to lead daily front desk operations in Rotterdam. The role involves coaching team members, managing guest experiences, and coordinating with other departments. Candidates need 1-3 years of hospitality supervisory experience and fluency in English and Dutch.
HybridFull-timeMid LevelHospitalityFront Office Operations
Front Office Supervisor
The Social Hub is seeking a Front Office Supervisor to lead daily front desk operations in Rotterdam. The role involves coaching team members, managing guest experiences, and coordinating with other departments. Candidates need 1-3 years of hospitality supervisory experience and fluency in English and Dutch.
HybridFull-timeMid LevelHospitality
Salary
Not specified
Core Qualifications
Technical (Must-have)
HospitalityFront Office OperationsGuest RelationsTeam LeadershipCoachingUpsellingBooking ManagementPayment ProcessingHotel SystemsProblem SolvingCommunicationEnglishDutch
Soft Skills
ConfidenceWarmthPeople SkillsQuick ThinkingCalmnessSteadinessGuidanceMotivation
Preferred Qualifications
Technical (Nice-to-have)
Additional Languages
Key Responsibilities
- Lead daily front desk operations and guide the team during your shift
- Coach, support, and motivate Front Office Hosts in the moment
- Welcome guests, handle requests, and turn small moments into great stays
- Coordinate with Housekeeping, F&B, and other teams to keep things smooth
- Manage bookings, room availability, payments, and other admin tasks
- Spot chances to upsell rooms, local experiences, and TSH outlets
- Share guest feedback and ideas to elevate our service
- Help onboard new team members and create a fun, supportive vibe
Front Office SupervisorHospitalityRotterdamHybridFull-timeThe Social HubB CorpTeam LeadershipGuest Experience