2 days ago

Regional Service Lead, IT Service Management

The Magnum Ice Cream Company

Amsterdam

2 days ago

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The Regional Service Lead for IT Service Management oversees IT support and service management across multiple factory and office locations in the Amsterdam region. This role ensures alignment with business objectives and global IT policies, driving continual improvement and high customer satisfaction. Requires 12-15 years of IT service management experience, including leadership of multi-site operations.

On-siteFull-timeDirectorIT Service ManagementITIL

Regional Service Lead, IT Service Management

Apply

On-siteFull-timeDirectorIT Service Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Experience Required

15 years

Employment Type

Full-time

Experience Level

Minimum 12-15 years of progressive experience in IT service management, with at least 3-5 years in a leadership role overseeing multi-site operations

Core Qualifications

Technical (Must-have)

IT Service ManagementITILProject ManagementStakeholder ManagementAIOpsNoOpsDisaster RecoveryBusiness ContinuityVendor ManagementComplianceManufacturing IT

Soft Skills

LeadershipCommunicationNegotiationInterpersonal SkillsAccountabilityCollaboration

Preferred Qualifications

Technical (Nice-to-have)

Foundation Level AI certification

Key Responsibilities

•Provide strategic leadership and operational oversight for all IT Service Management activities within the assigned region.
•Lead and manage regional IT delivery teams and responsible for performance of regional support staff including field engineers.
•Drive Value Enhancement Scores (VES) activities as part of global initiatives and implement corrective actions.
•Support implementation of IT service management frameworks, processes, and metrics.
•Act as the point of focus for critical IT incidents and service disruptions.
•Oversee implementation and support of IT infrastructure, applications, and end-user services.
•Drive regional IT projects and initiatives.
•Maintain strong governance over IT assets, budgets, and resource allocations.
•Manage large-scale IT support operations, ensuring robust disaster recovery and business continuity plans.
•Identify repeatable patterns and drive evolution toward an AIOps/NoOps operating model.

IT Service ManagementRegional LeadAmsterdamOn-siteFull-timeFood and BeverageManufacturingITILAIOps

Key Responsibilities

•Provide strategic leadership and operational oversight for all IT Service Management activities within the assigned region.

•Lead and manage regional IT delivery teams and responsible for performance of regional support staff including field engineers.

•Drive Value Enhancement Scores (VES) activities as part of global initiatives and implement corrective actions.

•Support implementation of IT service management frameworks, processes, and metrics.

•Act as the point of focus for critical IT incidents and service disruptions.

•Oversee implementation and support of IT infrastructure, applications, and end-user services.

•Drive regional IT projects and initiatives.

•Maintain strong governance over IT assets, budgets, and resource allocations.

•Manage large-scale IT support operations, ensuring robust disaster recovery and business continuity plans.

•Identify repeatable patterns and drive evolution toward an AIOps/NoOps operating model.