Support Specialist - Dutch speaking
Tebi
Support Specialist - Dutch speaking
Tebi is seeking a Dutch-speaking Support Specialist to join their Amsterdam team. You will be the first point of contact for merchants, resolving issues across chat, email, and phone while working closely with engineering and product teams. The role requires fluency in Dutch and English, strong problem-solving skills, and a passion for hospitality.
Support Specialist - Dutch speaking
Tebi is seeking a Dutch-speaking Support Specialist to join their Amsterdam team. You will be the first point of contact for merchants, resolving issues across chat, email, and phone while working closely with engineering and product teams. The role requires fluency in Dutch and English, strong problem-solving skills, and a passion for hospitality.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Own the first response for every Tebi merchant who reaches out, across chat, email, and phone
- Diagnose issues fast, using product knowledge and sharp instincts to identify the real problem
- Work closely with Engineering, Product, and Ops to resolve complex problems
- Hit and beat CSAT, QA, and speed targets in a high-pace environment
- Turn what you learn from merchants into documentation, product feedback, and proactive education materials
- Use and set up tools and AI-powered workflows to improve the way you do your work and expand it to company processes