2 weeks ago

Customer Support Specialist

SurePay

Utrecht

2 weeks ago

Apply

SurePay, a leading account verification platform, seeks a Customer Support Specialist for its Utrecht-based team. The role involves technical troubleshooting of API-driven services, customer communication, and service operations. Requires 2+ years of B2B support experience and technical aptitude.

AI-enabledHybridFull-timeEntry LevelAPIsJira

Customer Support Specialist

Apply

AI-enabledHybridFull-timeEntry LevelAPIs

Salary

Not specified

Work Location

Utrecht, Netherlands, NL

Work Model

Hybrid: 1 day per week in Utrecht

Experience Required

2 years

Employment Type

Full-time

Experience Level

Ca 2 years of experience

Core Qualifications

Technical (Must-have)

APIsJiraConfluenceHubSpotExcelGoogle SheetsElasticsearchOpenSearchPostmanAI productivity toolsJira AIRovoGoogle GeminiNotebookLM

Soft Skills

CommunicationProblem SolvingTechnical CuriosityOwnershipProactivity

Key Responsibilities

•Investigate non-standard customer issues by analyzing API logs using Elastic/OpenSearch and liaising with development teams.
•Communicate with clients primarily via email, with occasional Zoom calls or phone outreach for complex cases.
•Monitor system health, assist with incident and release management, handle client certificate renewals, and conduct data analysis.
•Document common issues, build internal knowledge bases, and streamline daily workflows.

Customer SupportTechnical SupportAPIFintechUtrechtHybridB2BElasticsearchJiraHubSpot

Key Responsibilities

•Investigate non-standard customer issues by analyzing API logs using Elastic/OpenSearch and liaising with development teams.

•Communicate with clients primarily via email, with occasional Zoom calls or phone outreach for complex cases.

•Monitor system health, assist with incident and release management, handle client certificate renewals, and conduct data analysis.

•Document common issues, build internal knowledge bases, and streamline daily workflows.