Venlo
1 week ago
Head Field Service Pumps (m/f/d)
Sulzer
Venlo
1 week ago
Head Field Service Pumps (m/f/d)
Sulzer seeks a Head of Field Service Pumps to lead a new hub in Venlo, Netherlands. The role involves managing field service activities, team leadership, and customer support in the pump repair sector. Requires solid experience in field service, team coordination, and knowledge of refinery/petrochemical environments.
On-siteFull-timeEntry LevelField ServicePump Repair
Head Field Service Pumps (m/f/d)
Sulzer seeks a Head of Field Service Pumps to lead a new hub in Venlo, Netherlands. The role involves managing field service activities, team leadership, and customer support in the pump repair sector. Requires solid experience in field service, team coordination, and knowledge of refinery/petrochemical environments.
On-siteFull-timeEntry LevelField Service
Salary
Not specified
Core Qualifications
Technical (Must-have)
Field ServicePump RepairTeam LeadershipCost CalculationEstimationERPCRMSafety RequirementsRefineryPetrochemicalPower PlantCustomer ServiceStakeholder ManagementNegotiationIntercultural Awareness
Soft Skills
IndependentStructuredSolution-OrientedProactiveFlexibleAdaptableCommunicationCommercial Awareness
Key Responsibilities
- Review and evaluate customer inquiries, specifications and technical documentation.
- Provide technical and commercial support to customers and their projects.
- Conduct site visits to assess conditions, safety requirements, and define needed personnel, equipment and tools.
- Prepare cost calculations and quotations in the ERP system, including scheduling and coordination of subcontractors and leased personnel.
- Support field service activities on site, especially during the initial phase.
- Lead, train and develop the local field service team.
- Plan and schedule service jobs including internal and external resources.
- Define and coordinate services from subcontractors, obtain quotations and manage execution.
- Ensure all required documentation is available prior to job execution.
- Prepare all relevant documentation for invoicing after completion of field service activities.
- Report business activities and customer interactions in the CRM system.
- Provide technical support and training to customers and internal stakeholders.
- Collaborate closely with local sales teams and the wider service network.
- Handle and resolve customer complaints.
- Ensure a safe working environment and compliance with all relevant safety standards.
Head of Field ServicePumpsSulzerVenloOn-siteFull-timeManagementField ServicePump Repair