Product Manager - Customer Operations
Suitsupply
Product Manager - Customer Operations
Suitsupply seeks a Product Manager for Customer Operations to own the strategy and evolution of customer service technology, including Salesforce, automation, and telephony systems. The role requires 5+ years of product management experience with CRM platforms and a track record of leading large-scale implementations. This on-site, full-time position in Amsterdam offers a competitive salary of €61,000 - €80,000 annually.
Product Manager - Customer Operations
Suitsupply seeks a Product Manager for Customer Operations to own the strategy and evolution of customer service technology, including Salesforce, automation, and telephony systems. The role requires 5+ years of product management experience with CRM platforms and a track record of leading large-scale implementations. This on-site, full-time position in Amsterdam offers a competitive salary of €61,000 - €80,000 annually.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Own the end-to-end Customer Operations systems roadmap, focusing on stability, reliability, and long-term scalability.
- Act as product owner for Salesforce, ensuring it supports current and future operational needs.
- Lead selection, implementation, and optimization of automation, self-service, and telephony platforms.
- Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption.
- Ensure systems are well-integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency.
- Partner closely with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms.
- Define success metrics for systems performance and drive continuous improvement.