1 day ago

Customer Service Team Lead

Suitsupply

Amsterdam

1 day ago

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Customer Service Team Lead role at Suitsupply in Amsterdam, leading a team while handling customer cases. Requires team leadership experience, CRM proficiency, and fluency in English. On-site position offering competitive salary and benefits.

On-siteFull-timeEntry Level

Customer Service Team Lead

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On-siteFull-timeEntry Level

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site

Employment Type

Full-time

Experience Level

Not Applicable

Key Responsibilities

•Lead and mentor your team by providing coaching, constructive feedback, and fostering empowerment, trust, and continuous learning to help each team member reach their full potential.
•Coach your team to deliver a personalized, premium customer experience that reflects the Suitsupply brand across every customer interaction.
•Drive team performance through regular coaching, quality reviews, and data-driven insights.
•Actively handle customer inquiries through multiple channels, including WhatsApp, chat, email, and phone, demonstrating exceptional customer advocacy.
•Manage team schedules and shifts to meet staffing guidelines.
•Oversee workload prioritization, distribution, and essential administrative tasks such as productivity tracking and attendance management.
•Conduct regular performance reviews focused on each team member’s case handling contribution, Average Handle Time (AHT), and Quality Assurance scores.

Customer ServiceTeam LeadSuitsupplyRetailOn-siteAmsterdamFull-time

Key Responsibilities

•Lead and mentor your team by providing coaching, constructive feedback, and fostering empowerment, trust, and continuous learning to help each team member reach their full potential.

•Coach your team to deliver a personalized, premium customer experience that reflects the Suitsupply brand across every customer interaction.

•Drive team performance through regular coaching, quality reviews, and data-driven insights.

•Actively handle customer inquiries through multiple channels, including WhatsApp, chat, email, and phone, demonstrating exceptional customer advocacy.

•Manage team schedules and shifts to meet staffing guidelines.

•Oversee workload prioritization, distribution, and essential administrative tasks such as productivity tracking and attendance management.

•Conduct regular performance reviews focused on each team member’s case handling contribution, Average Handle Time (AHT), and Quality Assurance scores.