Quality Engineer

Salary

Core Qualifications

Key Responsibilities

• •Serve as the primary quality contact for multiple customers.
• •Lead regular meetings to review quality performance, concerns, and action plans.
• •Provide prompt and effective claim responses for customer inquiries and complaints.
• •Ensure conforming products are produced on one or more production lines.
• •Work with production teams to resolve quality issues and ensure product specifications are met.
• •Lead the resolution of customer claims and production line issues.
• •Quarantine goods at customer sites and manage outgoing goods with quality concerns.
• •Engage cross-functional teams to implement corrective actions.
• •Plan and execute product audits to ensure compliance with quality standards.
• •Escalate major nonconformities to the Quality Manager.
• •Lead customer audits at the production site.
• •Coordinate and prepare for customer audits, providing necessary documentation and data.
• •Make decisions on stopping and restarting production in the event of quality issues.
• •Supervise and support the daily activities of Quality Inspectors.
• •Provide training, guidance, and feedback to Quality Inspectors.
• •Support new product launches and product changes from a quality perspective.
• •Oversee PPAP submissions.
• •Participate in customer communication, quality performance, change management, and product launch meetings.
• •Download and review customer scorecards and verify quality status.
• •Upload quality performance and change management documentation as required.
• •Lead 8D management for customer complaints.
• •Analyze and report on quality performance data (MSA, CPK, FTQ, scrap rates).
• •Support production assurance efforts.