2 days ago

Junior Customer Success Manager (German-speaking)

skydreams

Utrecht

2 days ago

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Skydreams seeks a German-speaking Junior Customer Success Manager to manage a client portfolio in the DACH market, focusing on onboarding, retention, and account growth for its home improvement and moving platforms. The role is full-time, on-site in Utrecht, Netherlands, offering training, cross-functional collaboration, and career growth. Requires excellent German, solid English, customer-facing experience, and strong phone communication skills.

On-siteFull-timeEntry LevelGermanEnglish

Junior Customer Success Manager (German-speaking)

Apply

On-siteFull-timeEntry LevelGerman

Salary

Not specified

Work Location

Utrecht, Utrecht, Netherlands, NL

Work Model

On-site

Employment Type

Full-time

Experience Level

Junior

Core Qualifications

Technical (Must-have)

GermanEnglishCustomer relationship managementPhone communicationAccount managementCross-functional collaborationProduct adoptionTime managementOrganizational skillsAttention to detail

Soft Skills

ProactivePersistentPositive attitudeCan-do mindsetTeam playerGrowth mindsetCommercial mindsetCuriosityCommunicationListening

Preferred Qualifications

Technical (Nice-to-have)

Additional language skills

Key Responsibilities

•Be responsible for your own client portfolio in the German, Austrian and Swiss markets.
•Proactively manage your client portfolio, including onboarding, payment follow-ups, and day-to-day queries.
•Collaborate with different teams to deliver the best solutions to our clients.
•Build strong customer relationships and care for an excellent customer journey and client retention.
•Use different channels to communicate with clients, mostly phone calls.
•Identify opportunities to increase product adoption and share insights with the Product team.

Customer SuccessGerman-speakingDACHMarketplaceIT ServicesSalesJuniorUtrechtHybridSkydreams

Core Qualifications

Technical (Must-have)

GermanEnglishCustomer relationship managementPhone communicationAccount managementCross-functional collaborationProduct adoptionTime managementOrganizational skillsAttention to detail

Soft Skills

ProactivePersistentPositive attitudeCan-do mindsetTeam playerGrowth mindsetCommercial mindsetCuriosityCommunicationListening

Key Responsibilities

•Be responsible for your own client portfolio in the German, Austrian and Swiss markets.

•Proactively manage your client portfolio, including onboarding, payment follow-ups, and day-to-day queries.

•Collaborate with different teams to deliver the best solutions to our clients.

•Build strong customer relationships and care for an excellent customer journey and client retention.

•Use different channels to communicate with clients, mostly phone calls.

•Identify opportunities to increase product adoption and share insights with the Product team.