2 days ago

Operations Manager

Simply Green

Almere

2 days ago

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Operations Manager

Simply Green, a growing international wholesale distributor of cannabis and smoking accessories in Almere, is seeking an Operations Manager to run daily operations and own NetSuite administration. The role leads the Customer Service team, coordinates with the Warehouse Manager, and drives process improvements across six European markets. Requires 3–8 years of operations management experience and hands-on ERP administration expertise.

HybridFull-timeMid LevelNetSuiteERP Administration

Operations Manager

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HybridFull-timeMid LevelNetSuite

Salary

Not specified

Work Location

Almere, Flevoland, Netherlands, NL

Work Model

Hybrid

Experience Required

8 years

Employment Type

Full-time

Experience Level

3–8 years of relevant experience in operations management

Core Qualifications

Technical (Must-have)

NetSuiteERP administrationSAPOdooSalesforceMicrosoft DynamicsWooCommerceProcess documentationChange managementAutomationAI tools

Soft Skills

LeadershipCommunicationProblem solvingAdaptabilityDecision makingProcess-first mindset

Preferred Qualifications

Technical (Nice-to-have)

NetSuite Ship CentralAdvanced InventoryDemand planningSuiteQLSaved searchesCarrier integrationsShipping operations

Key Responsibilities

•Manage the Customer Service team, supporting customers across six European markets
•Work closely with the Warehouse Manager to set priorities, remove bottlenecks and resolve operational issues
•Coordinate with Sales, Finance and other teams to ensure orders flow smoothly from webshop or sales representative to warehouse to customer
•Keep daily operations on track, ensuring orders are processed, customer queries are resolved and shipping deadlines are met
•Manage user roles, permissions, workflows, forms, saved searches and templates in NetSuite
•Provide first-line system support and manage incoming issues through a tracked backlog
•Resolve issues internally where possible and coordinate more complex matters with our external NetSuite partner and in-house developer
•Maintain accurate item, customer, supplier and inventory data, working closely with the Stock Controller
•Oversee the operational side of our WooCommerce–NetSuite integration
•Follow disciplined change management: test changes affecting financial or inventory data in the sandbox first, and ensure changes are documented and reversible
•Review and document operational procedures, building a practical SOP library
•Identify recurring issues, eliminate bottlenecks and introduce improvements that make everyday work easier
•Explore automation and AI tools to reduce manual work and improve efficiency
•Follow up on purchase orders, coordinate delivery schedules and resolve goods-in discrepancies alongside the Stock Controller
•Identify recurring supplier issues and escalate quality, reliability or packaging concerns to the Product team

Operations ManagerWholesaleDistributionNetSuiteERPE-commerceLogisticsManagementHybridAlmere

Key Responsibilities

•Manage the Customer Service team, supporting customers across six European markets

•Work closely with the Warehouse Manager to set priorities, remove bottlenecks and resolve operational issues

•Coordinate with Sales, Finance and other teams to ensure orders flow smoothly from webshop or sales representative to warehouse to customer

•Keep daily operations on track, ensuring orders are processed, customer queries are resolved and shipping deadlines are met

•Manage user roles, permissions, workflows, forms, saved searches and templates in NetSuite

•Provide first-line system support and manage incoming issues through a tracked backlog

•Resolve issues internally where possible and coordinate more complex matters with our external NetSuite partner and in-house developer

•Maintain accurate item, customer, supplier and inventory data, working closely with the Stock Controller

•Oversee the operational side of our WooCommerce–NetSuite integration

•Follow disciplined change management: test changes affecting financial or inventory data in the sandbox first, and ensure changes are documented and reversible

•Review and document operational procedures, building a practical SOP library

•Identify recurring issues, eliminate bottlenecks and introduce improvements that make everyday work easier

•Explore automation and AI tools to reduce manual work and improve efficiency

•Follow up on purchase orders, coordinate delivery schedules and resolve goods-in discrepancies alongside the Stock Controller

•Identify recurring supplier issues and escalate quality, reliability or packaging concerns to the Product team