Customer Success Manager (Nonprofit / NGO)
Salesforce
Customer Success Manager (Nonprofit / NGO)
Salesforce seeks a Customer Success Manager to serve as a trusted partner for nonprofit and NGO customers with Signature Success Plans. The role requires deep Salesforce platform knowledge and 7+ years of experience in customer success, project leadership, or solutions architecture. The position is hybrid based in Amsterdam, Netherlands.
Customer Success Manager (Nonprofit / NGO)
Salesforce seeks a Customer Success Manager to serve as a trusted partner for nonprofit and NGO customers with Signature Success Plans. The role requires deep Salesforce platform knowledge and 7+ years of experience in customer success, project leadership, or solutions architecture. The position is hybrid based in Amsterdam, Netherlands.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Preferred Qualifications
Technical (Nice-to-have)
Key Responsibilities
- Serve as single point of customer accountability for all Signature deliverables, experience, renewal, and expansion
- Build trusted relationships with nonprofit and NGO customers as a strategic advisor
- Cultivate stakeholder relationships with customer IT and business executive leadership
- Help customers achieve business goals on the Salesforce platform
- Communicate value of Signature Success to ensure renewal
- Advocate for customers during high-severity case triage and resolution
- Occasional travel to customer sites and after-hour/weekend coverage as needed