14 May 2026

Credit & Collections Analyst (German & English Speaking)

Salesforce

Amsterdam

14 May 2026

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Salesforce seeks a bilingual (German & English) Credit & Collections Analyst for a hybrid role in Amsterdam. The role manages end-to-end collections for DACH and international clients, requiring 2+ years of collections experience and fluency in both languages.

HybridFull-timeEntry LevelMicrosoft Office Suite

Credit & Collections Analyst (German & English Speaking)

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HybridFull-timeEntry LevelMicrosoft Office Suite

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

2 years

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

Microsoft Office Suite

Soft Skills

Relationship ManagementAdaptabilityOperational ExcellenceTeam-orientedInitiativeIndependent work

Preferred Qualifications

Technical (Nice-to-have)

Salesforce

Key Responsibilities

•Targeted Collections: Initiates collection reminders via emails or calls on assigned accounts (primarily German and English speaking) in accordance with the Invoice Collection and Account Suspension Timeline.
•Bilingual Communication: Provides high-touch customer service in both German and English, ensuring clarity in payment instructions and documentation.
•Dispute Resolution: Resolves billing disputes by collaborating with Sales Operations, regional Sales teams, and other internal departments.
•Portfolio Management: Evaluates account solvency and negotiates payment plans for accounts in financial distress, ensuring all approvals follow the established matrix.
•Policy Compliance: Executes account suspensions on delinquent accounts and provides detailed information to the Write-Off and Bad Debt teams.
•Process Improvement: Participates in regional or global process improvement projects and provides reporting on portfolio health to management.
•Cross-Functional Support: Works closely with credit analysts and provides training to new team members as requested.

Credit & CollectionsAnalystGerman speakingEnglish speakingDACHSalesforceFinanceHybridAmsterdam

Key Responsibilities

•Targeted Collections: Initiates collection reminders via emails or calls on assigned accounts (primarily German and English speaking) in accordance with the Invoice Collection and Account Suspension Timeline.

•Bilingual Communication: Provides high-touch customer service in both German and English, ensuring clarity in payment instructions and documentation.

•Dispute Resolution: Resolves billing disputes by collaborating with Sales Operations, regional Sales teams, and other internal departments.

•Portfolio Management: Evaluates account solvency and negotiates payment plans for accounts in financial distress, ensuring all approvals follow the established matrix.

•Policy Compliance: Executes account suspensions on delinquent accounts and provides detailed information to the Write-Off and Bad Debt teams.

•Process Improvement: Participates in regional or global process improvement projects and provides reporting on portfolio health to management.

•Cross-Functional Support: Works closely with credit analysts and provides training to new team members as requested.