Amsterdam
1 week ago
Credit & Collections Analyst
Salesforce
Amsterdam
1 week ago
Credit & Collections Analyst
Salesforce seeks a Credit & Collections Analyst to manage accounts receivable, collect payments via email/phone, resolve disputes, and support cash flow. Requires bilingual English proficiency, 2 years collections experience, and a Bachelor's degree. On-site role in Amsterdam.
On-siteFull-timeMid LevelMicrosoft Office SuiteCustomer Relationship Management
Credit & Collections Analyst
Salesforce seeks a Credit & Collections Analyst to manage accounts receivable, collect payments via email/phone, resolve disputes, and support cash flow. Requires bilingual English proficiency, 2 years collections experience, and a Bachelor's degree. On-site role in Amsterdam.
On-siteFull-timeMid LevelMicrosoft Office Suite
Salary
Not specified
Core Qualifications
Technical (Must-have)
Microsoft Office SuiteCustomer Relationship ManagementProject ManagementInvoice CollectionAccount SuspensionBilling Dispute ResolutionSales OperationsFinancial AnalysisNegotiation
Soft Skills
CommunicationCustomer RelationshipInitiativeTeamworkIndependenceProcess ImprovementTime ManagementAccuracy
Preferred Qualifications
Technical (Nice-to-have)
Salesforce
Key Responsibilities
- Initiates collection reminders via emails or calls on assigned accounts in accordance with the Invoice Collection and Account Suspension Timeline.
- Facilitate customer payment by providing necessary documentation, such as invoices or payment instructions.
- Resolves billing disputes by collaborating with Sales Operations, Sales teams, and other internal departments as needed.
- Escalates collection accounts with significant payment issues to Collection and Sales management.
- Works with credit analyst on financial distress accounts.
- Negotiates payment plans for accounts in financial distress and ensures approval according to the established approval matrix.
- Performs a series of collection activities in accordance with Salesforce's collection policy and processes.
- Escalates and ensures to obtain approval for suspension warning sending.
- Performs account suspension on delinquent accounts in compliance with the specified policy.
- Provides Suspended account information to Write Off and Bad Debt team.
- Participates on process improvement projects as assigned.
- Provides reports on assigned portfolio as requested to collection management.
- Ensures compliance with all company policies.
- Provides training as requested.
Credit & CollectionsAccounts ReceivableFinanceAccountingBillingSalesforceCRMAmsterdamOn-siteFull-time