Dordrecht
1 day ago
Head of Service
Rolls-Royce
Dordrecht
1 day ago
Head of Service
Rolls-Royce Power Systems seeks a Head of Service to lead the Service organization in Dordrecht, driving strategy, operational excellence, and customer satisfaction. Requires 10+ years of service leadership experience and a Bachelor's or Master's degree.
On-siteFull-timeDirectorService StrategyOperational Excellence
Head of Service
Rolls-Royce Power Systems seeks a Head of Service to lead the Service organization in Dordrecht, driving strategy, operational excellence, and customer satisfaction. Requires 10+ years of service leadership experience and a Bachelor's or Master's degree.
On-siteFull-timeDirectorService Strategy
Salary
Not specified
Core Qualifications
Technical (Must-have)
Service StrategyOperational ExcellenceCustomer SatisfactionSafety CultureP&L ManagementBudget ManagementStakeholder ManagementCommunicationInfluencingLeadershipContinuous ImprovementComplianceQuality StandardsHealth & SafetyEnvironmental Standards
Soft Skills
LeadershipCommunicationStakeholder ManagementInfluencingCustomer FocusAccountabilityContinuous ImprovementTeam Building
Preferred Qualifications
Technical (Nice-to-have)
Dutch
Key Responsibilities
- Develop and execute the Service strategy, translating business objectives into operational plans, budgets, and performance targets.
- Lead and inspire the Service organization, fostering a high-performance culture focused on employee engagement, development, and continuous improvement.
- Ensure safe, efficient, and high-quality service delivery in both the workshop and at customer sites, with safety as the highest priority.
- Drive customer satisfaction by maintaining strong relationships with strategic customers and ensuring consistent delivery of exceptional service.
- Manage the Service P&L, budgets, service revenue, and project profitability while continuously improving operational efficiency and cost effectiveness.
- Lead cross-functional improvement initiatives, optimizing processes, service contracts, and operational performance.
- Build strong relationships with internal and external stakeholders to successfully implement strategic initiatives and organizational change.
- Ensure compliance with Rolls-Royce policies, industry regulations, and quality, safety, and environmental standards, while monitoring and reporting key business and operational KPIs.
Head of ServiceService ManagementLeadershipRolls-RoyceBESSIndustrial MachineryFull-timeOn-siteDordrechtDirector