CRC Manager
Richemont
CRC Manager
The CRC Manager Europe leads the European Client Relations Center strategy, driving service excellence, commercial performance, and digital transformation within a multi-Maison luxury group. This role oversees CRC teams and business excellence, ensures operational alignment with Group strategy, and fosters client-centric innovation. Requires 7+ years leadership in digital/CRC, luxury experience preferred, and fluency in English with other European languages a plus.
CRC Manager
The CRC Manager Europe leads the European Client Relations Center strategy, driving service excellence, commercial performance, and digital transformation within a multi-Maison luxury group. This role oversees CRC teams and business excellence, ensures operational alignment with Group strategy, and fosters client-centric innovation. Requires 7+ years leadership in digital/CRC, luxury experience preferred, and fluency in English with other European languages a plus.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Define and drive regional CRC strategy aligned with Group digital strategy and Maison priorities
- Define, monitor, and analyze KPIs and strategic targets for the CRC
- Build and own annual action plan to deliver commercial and operational targets
- Manage regional digital P&L and report results to top management
- Prepare and manage annual budget review process with Maisons
- Guarantee first-class service delivery across all CRC operations
- Manage operational volumes and staffing forecasts
- Lead development of enhanced CRC analytics
- Identify and implement process improvements and digital solutions
- Lead integration of AI into CRC activities
- Ensure full compliance with Group procedures and laws
- Build, lead, and develop a high-performing team of Managers, Team Leaders, and Specialists
- Cultivate client-centric and sales-oriented culture
- Partner with HR for talent management and succession planning