Rotterdam
3 weeks ago
Floor Coach (Sales Manager)
RETAILORS
Rotterdam
3 weeks ago
Floor Coach (Sales Manager)
Nike is seeking a Floor Coach (Sales Manager) for its Rotterdam store. The role involves supporting the Head Coach in daily operations, driving sales and service excellence, and coaching the team to achieve key metrics. Requires at least 2 years of retail leadership experience and flexibility to work weekends, evenings, and holidays.
On-siteFull-timeEntry LevelMicrosoft OfficeRetail Business Systems
Floor Coach (Sales Manager)
Nike is seeking a Floor Coach (Sales Manager) for its Rotterdam store. The role involves supporting the Head Coach in daily operations, driving sales and service excellence, and coaching the team to achieve key metrics. Requires at least 2 years of retail leadership experience and flexibility to work weekends, evenings, and holidays.
On-siteFull-timeEntry LevelMicrosoft Office
Salary
Not specified
Core Qualifications
Technical (Must-have)
Microsoft OfficeRetail business systemsSalesCoachingLeadershipCustomer serviceMerchandisingLoss PreventionHealth & SafetyRecruitmentInterviewingTrainingData analysis
Soft Skills
MotivationCoachingLeadershipCommunicationTeamworkAccountabilityFlexibilityProblem-solving
Key Responsibilities
- Perform all store management functions in the absence of the Head Coach.
- Monitor daily operational procedures and ensure smooth and efficient sales floor performance.
- Model and enforce efficiencies and best practices across all store areas.
- Support the team in achieving key metrics, including Sales, Conversion, UPT, ADT, Payroll, Secret Shop, Turnover, and Staffing.
- Ensure compliance with Loss Prevention, Health & Safety, and company policies; hold team members accountable.
- Communicate and execute action plans for upcoming projects, company initiatives, promotions, and events.
- Deliver high-level customer service by maintaining full product knowledge and coaching the team accordingly.
- Provide consistent coaching on sales, product knowledge, and service to drive top performance.
- Hold Athletes accountable for individual and team goals, promoting a customer-first, sales-driven culture.
- Conduct coaching sessions with Leads and Athletes to ensure performance expectations are met.
- Maintain floor stock and merchandising to company standards.
- Role model compliance with all Health & Safety, Harassment, and Loss Prevention policies.
- Analyze sales reports to identify opportunities for growth and improvement.
- Support ongoing training initiatives and follow up as required.
- Assist with recruitment efforts, including pre-screening and interviewing Associates.
- Review and update the Break Room Communication Board.
- Open and close the store following established procedures.
- Undertake all other duties necessary to ensure smooth, efficient store operations and high standards across all areas.
RetailSales ManagerFloor CoachFull-timeOn-siteRotterdamNikeLeadershipCoachingCustomer Service