Process Engineer Customer Service
Prodrive Technologies
Process Engineer Customer Service
We are looking for a talented and experienced Process Engineer to join our Customer Service team in Eindhoven. You will drive continuous improvement of Customer Service processes, tools, and reporting, collaborating with other functions to ensure high-quality workflows and world-class service. The role requires a Master's degree in a technical field, at least 3 years of relevant experience, and familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
Process Engineer Customer Service
We are looking for a talented and experienced Process Engineer to join our Customer Service team in Eindhoven. You will drive continuous improvement of Customer Service processes, tools, and reporting, collaborating with other functions to ensure high-quality workflows and world-class service. The role requires a Master's degree in a technical field, at least 3 years of relevant experience, and familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Develop, implement and improve Customer Service processes, tools and reporting capabilities
- Investigate process-related issues, implement corrective actions, and propose a structural solution
- Proactively collaborate with other functions to assess implications of Customer Service process improvements
- Drive continuous improvement initiatives
- Evaluate and introduce new technologies or automation solutions
- Work closely with the CS delivery teams to meet operational goals
- Create and maintain process documentation
- Ensure compliance with industry standards and safety regulations