Eindhoven
16 Apr 2026
People Knowledge Management Specialist
Philips
Eindhoven
16 Apr 2026
People Knowledge Management Specialist
People Knowledge Management Specialist role at Philips focusing on HR content governance and management using ServiceNow. Requires strong background in AI Knowledge Management and experience with enterprise knowledge platforms. Responsible for developing processes, maintaining content, and improving user experience.
On-siteFull-timeSeniorKnowledge ManagementAI
People Knowledge Management Specialist
People Knowledge Management Specialist role at Philips focusing on HR content governance and management using ServiceNow. Requires strong background in AI Knowledge Management and experience with enterprise knowledge platforms. Responsible for developing processes, maintaining content, and improving user experience.
On-siteFull-timeSeniorKnowledge Management
Salary
Not specified
Core Qualifications
Technical (Must-have)
Knowledge ManagementAIGovernance designProcess ownershipChannel strategyHR policiesHR processesHR programsServiceNowContent management
Soft Skills
Stakeholder managementInfluencing skillsChange managementStrategic thinkingAnalytical mindsetAttention to detailUser experience focus
Tools (Must-have)
ServiceNow
Key Responsibilities
- Developing and own the governance and process to maintain People function content in Philips
- Creating, editing, publishing and maintaining content at global level for all HR policies, tools and solutions in ServiceNow
- Working with third parties to create content where applicable
- Ensuring that content is well-structured and easy to find and that it meets the needs of our users
- Hosting content update rounds for CoE’s, countries or SME’s to make sure content is being kept up-to-date
- Continuously improving search functionality and keeping synonym database up-to-date
- Managing content to achieve business goals and be a voice for the company
- Designing new pages and content layout ensuring adherence to the Philips brand & style guidelines
- Partnering with HR and Global Communications to establish and continue campaigning to shift the culture to use the portal as the “one source of truth” for HR ‘how to’ information, policies and procedures
- Using metrics to identify areas of opportunity; steer for improvement actions with our countries, CoE’s and SME’s
- Responding and acting upon feedback provided by our users by using Survey data as well as article ratings
- Implementing changes to portal layout and content based on analytics and usability in collaboration with HR IS team and IT
People Knowledge Management SpecialistKnowledge ManagementAIServiceNowHRContent ManagementGovernanceHealthcarePhilipsFull-time