Amsterdam
3 weeks ago
Front Office Supervisor
Odyssey Hotel Group
Amsterdam
3 weeks ago
Front Office Supervisor
Join the Holiday Inn Express Amsterdam – North Riverside as a Front Desk Supervisor. Oversee daily front desk operations, support the reception team, and ensure exceptional guest service. Requires HBO/MBO education, 1+ year of supervisory experience, and excellent leadership skills.
On-siteFull-timeEntry LevelLeadershipOrganizational Skills
Front Office Supervisor
Join the Holiday Inn Express Amsterdam – North Riverside as a Front Desk Supervisor. Oversee daily front desk operations, support the reception team, and ensure exceptional guest service. Requires HBO/MBO education, 1+ year of supervisory experience, and excellent leadership skills.
On-siteFull-timeEntry LevelLeadership
Salary
Not specified
Core Qualifications
Technical (Must-have)
LeadershipOrganizational SkillsComplaint HandlingDuty ManagementHotel OperationsEnglishDutch
Soft Skills
ProactiveAdaptableIndependentDiplomaticRespectfulSupportiveAbility to Work Under PressurePrioritizationMeeting Deadlines
Key Responsibilities
- Supervise and support the activity of the Reception Team
- Ensure a smooth check-in/out process for all guests in line with brand standards
- Perform reviews and keep reception procedures up to date in accordance with hotel policy
- Carry out Duty Management shifts
- Support receptionists in preventing and handling complaints
- Be proficient with hotel facilities, services, and special promotions
- Be acquainted with hotel security, fire regulations, legislation, and safety procedures
HospitalityFront OfficeSupervisorHotelGuest ServicesFull-timeOn-siteAmsterdamHoliday Inn ExpressOdyssey Hotel Group