4 weeks ago

Head of Operations, EMEA

Nivoda

Amsterdam

4 weeks ago

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Nivoda is seeking a Head of Operations, EMEA to lead fulfilment performance across the NL, UK, and ZA hubs. This senior, on-site role requires 12+ years in operations, fulfilment, or logistics-based office management, with strong leadership, data analysis, and process improvement skills. The position is a 1-year fixed-term contract based in Oude Meer, North Holland, Netherlands.

On-siteContractSeniorExcelGoogle Sheets

Head of Operations, EMEA

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On-siteContractSeniorExcel

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

100% on site, Oude Meer, North Holland, 1438 BC

Experience Required

12 years

Employment Type

Full-time, 1 year FTC

Experience Level

Senior

Contract Length

12 months

Core Qualifications

Technical (Must-have)

ExcelGoogle SheetsSQLAI tools

Soft Skills

ProactivePeople-firstClear communicatorHighly organizedAccountabilityPrecisionClarityGrowth mindset

Preferred Qualifications

Technical (Nice-to-have)

3PL providers

Key Responsibilities

•Take full ownership of fulfilment operational KPIs across the NL hub and the wider EMEA network: speed, accuracy, and service levels
•Own end-to-end intake, QC, shipping, and returns performance at the NL hub, ensuring adherence to service-level commitments
•Drive daily execution across teams while maintaining a strong focus on scalability and process robustness
•Hold direct oversight of the UK and South Africa operations teams, with local leads reporting into this role
•Set consistent standards, SLAs, and ways of working across the NL, UK, and ZA hubs
•Review weekly operational metrics by function and by hub (intake, QC, shipping, returns, express) and implement improvements
•Manage carrier relationships (e.g. FedEx, UPS, Brinks) across the region, optimising for cost, speed, and reliability
•Maintain strong local relationships with suppliers, runners, carriers, and other regional partners
•Lead the rollout and optimisation of new & existing fulfilment streams
•Design and implement SOPs to support operational complexity and growth across the region
•Identify bottlenecks and implement process improvements to increase throughput and reduce errors
•Leverage data to inform decisions and improve operational performance across all EMEA hubs
•Lead team check-ins (weekly, biweekly, or monthly) across EMEA hubs
•Cultivate a positive team culture rooted in accountability, precision, clarity, and growth
•Act as the primary interface between EMEA fulfilment, customer support, supplier teams, and global stakeholders
•Partner with other Nivoda hubs for cross-hub alignment and contribute insights in WBRs

OperationsFulfilmentLogisticsEMEALeadershipLuxury GoodsJewelryOn-siteContractSenior

Key Responsibilities

•Take full ownership of fulfilment operational KPIs across the NL hub and the wider EMEA network: speed, accuracy, and service levels

•Own end-to-end intake, QC, shipping, and returns performance at the NL hub, ensuring adherence to service-level commitments

•Drive daily execution across teams while maintaining a strong focus on scalability and process robustness

•Hold direct oversight of the UK and South Africa operations teams, with local leads reporting into this role

•Set consistent standards, SLAs, and ways of working across the NL, UK, and ZA hubs

•Review weekly operational metrics by function and by hub (intake, QC, shipping, returns, express) and implement improvements

•Manage carrier relationships (e.g. FedEx, UPS, Brinks) across the region, optimising for cost, speed, and reliability

•Maintain strong local relationships with suppliers, runners, carriers, and other regional partners

•Lead the rollout and optimisation of new & existing fulfilment streams

•Design and implement SOPs to support operational complexity and growth across the region

•Identify bottlenecks and implement process improvements to increase throughput and reduce errors

•Leverage data to inform decisions and improve operational performance across all EMEA hubs

•Lead team check-ins (weekly, biweekly, or monthly) across EMEA hubs

•Cultivate a positive team culture rooted in accountability, precision, clarity, and growth

•Act as the primary interface between EMEA fulfilment, customer support, supplier teams, and global stakeholders

•Partner with other Nivoda hubs for cross-hub alignment and contribute insights in WBRs