Netherlands
1 week ago
Go Live & Enhanced Support Engineer
Nerdio
Netherlands
1 week ago
Go Live & Enhanced Support Engineer
Nerdio seeks a Go Live & Enhanced Support Engineer to join their remote team, focusing on Azure Virtual Desktop deployments and technical support. The role involves implementation (50%) and troubleshooting (50%) for MSP partners, requiring 5+ years of experience and deep knowledge of Microsoft cloud technologies.
RemoteFull-timeSeniorAzure Virtual DesktopIntune
Go Live & Enhanced Support Engineer
Nerdio seeks a Go Live & Enhanced Support Engineer to join their remote team, focusing on Azure Virtual Desktop deployments and technical support. The role involves implementation (50%) and troubleshooting (50%) for MSP partners, requiring 5+ years of experience and deep knowledge of Microsoft cloud technologies.
RemoteFull-timeSeniorAzure Virtual Desktop
Salary
Not specified
Core Qualifications
Technical (Must-have)
Azure Virtual DesktopIntuneMicrosoft 365FSLogixActive Directory (Azure AD, Entra DS, AD DS)Cloud Computing (Azure, AWS, GCP)Networking (TCP/IP, DNS, Firewalls, VPNs)Microsoft ExchangeMicrosoft SQL ServerTerminal ServicesWindows ServerRemote Desktop ServicesWindows 10/11 Multi-sessionPowerShellScripting (PowerShell or Python)
Soft Skills
CommunicationProblem-solvingEmpathyCreativityCustomer ServiceProject ManagementCollaborationDocumentation
Preferred Qualifications
Technical (Nice-to-have)
VMwareHyper-VCitrixHorizonWindows 365Group PolicyIdentity ManagementAZ-140AZ-104AZ-305MD-102
Key Responsibilities
- Work with Partner Sales Managers to support sales with Microsoft Channel Partners and MSPs.
- Collaborate with clients to gather requirements and execute AVD/M365 deployments using Nerdio Manager.
- Help partners with first several account implementations.
- Contribute to metrics for go-lives and partner implementation.
- Provide technical assistance for pre-sale and onboarding via screenshare sessions.
- Serve as escalation resource for in-scope support team.
- Assist support engineers with trouble tickets and problem solving.
- Respond to inquiries and resolve issues to ensure customer satisfaction.
- Conduct technical product demos and provide guidance on AVD and Modern Work.
- Collaborate to maintain, design, and enhance tools and processes.
- Contribute to product enhancements and new features.
- Document support cases, solutions, and best practices.
Go Live & Enhanced Support EngineerAzure Virtual DesktopMicrosoft 365MSPCloud SupportRemoteFull-timeTechnical SupportSaaS