4 days ago

Help Desk Technician (Tier 1)

Nebius

Amsterdam

4 days ago

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Nebius seeks a Tier 1 Help Desk Technician for its Amsterdam office. The role provides first-level IT support for hardware, software, and networking issues. Requires 4+ years of service desk experience and a customer-first mindset.

On-siteFull-timeMid LevelActive DirectoryMicrosoft Azure

Help Desk Technician (Tier 1)

Apply

On-siteFull-timeMid LevelActive Directory

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site (5 days a week)

Experience Required

4 years

Employment Type

Full-time

Experience Level

4+ years of service desk experience

Core Qualifications

Technical (Must-have)

Active DirectoryMicrosoft AzureMicrosoft 365Office 365SlackJiraZoomMDMAV systemsNetworkingTechnical documentationKnowledge base writing

Soft Skills

Customer serviceProblem-solvingOrganizational skillsCollaborationCommunicationOwnershipProactive

Key Responsibilities

•Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
•Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
•Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues.
•Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
•Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
•Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
•Maintain and update asset inventory records.
•Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.
•Follow standard procedures for proper escalation and ticket closure.
•Provide excellent customer service by ensuring timely and clear communication with end users.
•Extensively document actions taken and suggested resolutions in detail.
•Actively contribute to IT knowledge base.
•Assist with regular IT maintenance tasks, such as software updates and hardware checks.
•Ensure compliance with company IT policies and procedures.

Help DeskIT SupportTier 1AmsterdamNebiusCloudAIFull-timeOn-site

Key Responsibilities

•Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.

•Log, categorize, and prioritize all incoming support requests in the IT ticketing system.

•Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues.

•Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.

•Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.

•Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.

•Maintain and update asset inventory records.

•Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.

•Follow standard procedures for proper escalation and ticket closure.

•Provide excellent customer service by ensuring timely and clear communication with end users.

•Extensively document actions taken and suggested resolutions in detail.

•Actively contribute to IT knowledge base.

•Assist with regular IT maintenance tasks, such as software updates and hardware checks.

•Ensure compliance with company IT policies and procedures.