Help Desk Technician

Nebius

Closed

Amsterdam

20 May 2026

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Help Desk Technician

Nebius is seeking a Tier 1 Help Desk Technician to provide first-level IT support in Amsterdam. This on-site role requires 4+ years of service desk experience and expertise in hardware, software, and cloud systems. The technician will handle troubleshooting, user account management, and onboarding processes.

On-siteFull-timeMid LevelActive DirectoryMDM Administration

Help Desk Technician

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On-siteFull-timeMid LevelActive Directory

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

On-site (5 days a week)

Experience Required

4 years

Employment Type

Full-time

Experience Level

4+ years of service desk technical experience

Core Qualifications

Technical (Must-have)

Active DirectoryMDM administrationZoomMicrosoft 365networkingMicrosoft AzureSlackAV systemsJira

Soft Skills

customer serviceproblem solvingorganizational skillscollaborationcommunicationownershipcontinuous improvement

Key Responsibilities

•Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.
•Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
•Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues.
•Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
•Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
•Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.
•Maintain and update asset inventory records.
•Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.
•Follow standard procedures for proper escalation and ticket closure.
•Provide excellent customer service by ensuring timely and clear communication with end users.
•Extensively document actions taken and suggested resolutions in detail.
•Actively contribute to IT knowledge base.
•Assist with regular IT maintenance tasks, such as software updates and hardware checks.
•Ensure compliance with company IT policies and procedures.

Help DeskIT SupportService DeskActive DirectoryMicrosoft AzureJiraAmsterdamOn-siteFull-time

Key Responsibilities

•Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email.

•Log, categorize, and prioritize all incoming support requests in the IT ticketing system.

•Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues.

•Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.

•Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.

•Escalate complex or unresolved issues to Tier 2/3 support in a timely manner.

•Maintain and update asset inventory records.

•Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return.

•Follow standard procedures for proper escalation and ticket closure.

•Provide excellent customer service by ensuring timely and clear communication with end users.

•Extensively document actions taken and suggested resolutions in detail.

•Actively contribute to IT knowledge base.

•Assist with regular IT maintenance tasks, such as software updates and hardware checks.

•Ensure compliance with company IT policies and procedures.