1 day ago

Customer Experience Automations Manager

Nebius

Amsterdam

1 day ago

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Nebius is seeking a technical leader to build and lead a Customer Experience automation team. The role involves designing automated systems, developing LLM-powered agents, and creating tooling for support operations. Requires 7+ years of software engineering experience, strong Python skills, and experience with REST APIs and system integrations.

Core AIHybridFull-timeLeadPythonREST APIs

Customer Experience Automations Manager

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Core AIHybridFull-timeLeadPython

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Hybrid

Experience Required

7 years

Employment Type

Full-time

Experience Level

7+ years of software engineering experience, including 2+ years as a tech lead or engineering manager

Core Qualifications

Technical (Must-have)

PythonREST APIsLLM APIsAI agentsJiraAutomation pipelinesWorkflow systemsSystem integrations

Soft Skills

LeadershipCommunicationCollaborationProblem-solvingOwnership

Preferred Qualifications

Technical (Nice-to-have)

TerraformKubernetesN8NTemporalCloud-native stackCloud billingQuota managementCompliance workflows

Key Responsibilities

•Design and build automated systems that handle thousands of support operations per month
•Develop LLM-powered agents that help support engineers resolve complex tickets in real time
•Create tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration
•Build self-service flows that reduce load on the support team without degrading the customer experience
•Hire and grow a team of automation engineers
•Define the technical roadmap together with the Head of Customer Service
•Build integrations with Jira, billing APIs, and internal Nebius systems
•Track key metrics: automation rate, ticket deflection, engineer hours saved

Customer ExperienceAutomationLLMAIPythonJiraTerraformKubernetesEngineering ManagerHybrid

Key Responsibilities

•Design and build automated systems that handle thousands of support operations per month

•Develop LLM-powered agents that help support engineers resolve complex tickets in real time

•Create tooling for planned cluster operations: Terraform automation, runbook execution, Soperator integration

•Build self-service flows that reduce load on the support team without degrading the customer experience

•Hire and grow a team of automation engineers

•Define the technical roadmap together with the Head of Customer Service

•Build integrations with Jira, billing APIs, and internal Nebius systems

•Track key metrics: automation rate, ticket deflection, engineer hours saved