AV Live events & Operations Engineer

Salary

Core Qualifications

Preferred Qualifications

Key Responsibilities

• •Own end-to-end AV delivery for internal events including All Hands, town halls, and large-scale hybrid meetings
• •Plan, coordinate, and execute live event production covering audio, video, streaming, and room integration
• •Design and manage Zoom-based events including webinars and complex hybrid meeting formats
• •Configure and operate Zoom Webinar workflows: roles, permissions, backstage/green room setup, and audience interaction features
• •Manage layouts, spotlighting, switching, and broadcast outputs to ensure a high-quality viewer experience
• •Operate vision mixers, hardware control surfaces, audio mixing consoles, and camera control systems
• •Work comfortably across both hardware-based workflows and touch panel/software-based control interfaces
• •Partner with internal stakeholders (IT, Workplace, Communications) to align on event requirements and delivery
• •Manage external AV vendors and production partners where required
• •Act as on-site or remote technical lead during events, ensuring smooth execution and rapid issue resolution
• •Drive post-event reviews and continuous improvement of event standards and workflows
• •Travel as needed to support live events in other offices or countries
• •Serve as the primary escalation point for complex AV issues across meeting rooms, collaboration spaces, and event environments
• •Provide both on-site support (Amsterdam office) and remote support for global offices
• •Work closely with the Help Desk team to ensure smooth handoff and resolution of escalated issues
• •Identify patterns in escalations and improve upstream triage and support processes
• •Conduct regular AV system health checks and daily sweeps across meeting rooms and shared spaces
• •Ensure all AV equipment is operational, up to date, and aligned with company standards
• •Proactively identify recurring issues and implement fixes or improvements
• •Contribute to the transition toward remote monitoring and diagnostics
• •Support deployment, configuration, and optimisation of AV systems and event spaces
• •Develop and maintain AV standards, documentation, and operational runbooks
• •Monitor system performance using device dashboards and telemetry platforms
• •Recommend and implement improvements to enhance reliability, user experience, and scalability
• •Stay current with AV technologies, hybrid event trends, and industry best practices