3 days ago

AI Business Translator Mortgages

Nationale-Nederlanden

Rotterdam

3 days ago

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As an AI Business Translator, you are the key link between mortgage operations and AI capabilities within the Mortgages domain. You identify opportunities, shape use cases, and ensure that AI solutions truly deliver value in practice. You also continuously challenge whether AI is the right solution, or whether elimination, rationalisation, a policy change or digitisation can help customers better, faster, and more cost-effectively.

Core AIHybridFull-timeSeniorAILLMs

AI Business Translator Mortgages

Apply

Core AIHybridFull-timeSeniorAI

Salary

Not specified

Work Location

Rotterdam, South Holland, Netherlands, NL

Work Model

Hybrid: combining working from home with two office days per week in Rotterdam, next to Central Station.

Experience Required

5 years

Employment Type

Full-time

Experience Level

Senior professional

Core Qualifications

Technical (Must-have)

AILLMsAgentic solutionsData mappingAI agent orchestrationBusiness analysisProcess improvementProduct managementDigital transformationConsultingStakeholder alignmentRequirements definitionComplianceRisk managementDutch language proficiency

Soft Skills

Analytical thinkingBusiness sensitivityCommunication skillsCustomer serviceBusiness empathyProactiveOwnership-drivenComfortable with ambiguityConnecting peopleSimplifying complexity

Preferred Qualifications

Technical (Nice-to-have)

AI/ML initiativesBanking experienceMortgages experience

Key Responsibilities

•Leading the identification and shaping of AI opportunities in collaboration with Product Owners, business teams, and process experts
•Translating complex business challenges into clear, structured AI use cases and success criteria
•Translating business processes into clear and detailed requirements for agentic solutions, including the required data mapping and AI agent orchestration design. These requirements provide the foundation for Data Scientists and AI Engineers to develop and implement the solution
•Provide input for prioritisation based on business value, feasibility, and strategic alignment
•Designing AI-enabled workflows, defining what AI handles versus human judgment, operational controls and setting clear acceptance criteria
•Orchestrating end-user involvement, testing, implementation and adoption of AI-enabled workflows
•Ensuring solutions meet compliance and risk requirements in collaboration with second line of defence
•Tracking and communicating business value, such as handling time, quality, throughput, customer impact and employee experience
•Driving continuous improvement after implementation and identifying opportunities to scale successful AI solutions
•Acting as a sparring partner for Product Owners, business leads and delivery teams on the practical application of AI in the Mortgages domain

AIMortgagesBusiness TranslatorFinancial ServicesHybridRotterdamFull-timeSeniorDigital TransformationProcess Improvement

Core Qualifications

Technical (Must-have)

Soft Skills

Analytical thinkingBusiness sensitivityCommunication skillsCustomer serviceBusiness empathyProactiveOwnership-drivenComfortable with ambiguityConnecting peopleSimplifying complexity

Key Responsibilities

•Leading the identification and shaping of AI opportunities in collaboration with Product Owners, business teams, and process experts

•Translating complex business challenges into clear, structured AI use cases and success criteria

•Translating business processes into clear and detailed requirements for agentic solutions, including the required data mapping and AI agent orchestration design. These requirements provide the foundation for Data Scientists and AI Engineers to develop and implement the solution

•Provide input for prioritisation based on business value, feasibility, and strategic alignment

•Designing AI-enabled workflows, defining what AI handles versus human judgment, operational controls and setting clear acceptance criteria

•Orchestrating end-user involvement, testing, implementation and adoption of AI-enabled workflows

•Ensuring solutions meet compliance and risk requirements in collaboration with second line of defence

•Tracking and communicating business value, such as handling time, quality, throughput, customer impact and employee experience

•Driving continuous improvement after implementation and identifying opportunities to scale successful AI solutions

•Acting as a sparring partner for Product Owners, business leads and delivery teams on the practical application of AI in the Mortgages domain