24 Apr 2026

Senior Customer Succes Operations EMEA

n8n

Netherlands

24 Apr 2026

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n8n is hiring a Senior Customer Success Operations EMEA to design and scale the post-sales operating system, maximizing NRR through strategy, processes, and automation. The role requires Revenue Ops or CS Ops experience in a SaaS environment and strong cross-functional collaboration skills. This is a remote-first position based in the Netherlands.

RemoteFull-timeSeniorRevenue OpsCS Ops

Senior Customer Succes Operations EMEA

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RemoteFull-timeSeniorRevenue Ops

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Remote-first across Europe, with regular off-sites; for sales roles in the US, hybrid

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

Revenue OpsCS Opsprocess designanalyticsCRMcustomer success tooling

Soft Skills

autonomous executioncross-functional collaborationstakeholder managementcommunicationproblem solving

Preferred Qualifications

Technical (Nice-to-have)

customer advisory boardswar room operating modelsforecasting modelsmulti-team operational programs

Key Responsibilities

•Own headcount planning and capacity models to align resources with retention and expansion goals.
•Drive territory/segment design to support clear coverage, prioritization, and predictable execution.
•Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions.
•Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions.
•Define and operationalize customer health scoring that becomes a trusted input for prioritization and action.
•Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making.
•Translate strategy into efficient systems and automation that improve quality, speed, and consistency.
•Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals.
•Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day.
•Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity.
•Lead cross-functional initiatives with strong stakeholder management and crisp execution.
•Build trust through operational rigor, clear communication, and measurable impact.

SeniorCustomer Success OpsRevenue OperationsSaaSRemoteEMEAn8nautomationopen source

Key Responsibilities

•Own headcount planning and capacity models to align resources with retention and expansion goals.

•Drive territory/segment design to support clear coverage, prioritization, and predictable execution.

•Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions.

•Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions.

•Define and operationalize customer health scoring that becomes a trusted input for prioritization and action.

•Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making.

•Translate strategy into efficient systems and automation that improve quality, speed, and consistency.

•Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals.

•Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day.

•Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity.

•Lead cross-functional initiatives with strong stakeholder management and crisp execution.

•Build trust through operational rigor, clear communication, and measurable impact.