15 May 2026

Scaled Customer Success Manager (Digital)

n8n

Netherlands

15 May 2026

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n8n seeks a hybrid Scaled Customer Success Manager (Digital) to design automated journeys and data-driven playbooks for 200+ Enterprise accounts. You will blend customer success, lifecycle marketing, and product management to deliver premium digital experiences remotely.

RemoteFull-timeMid LevelVitallySalesforce

Scaled Customer Success Manager (Digital)

Apply

RemoteFull-timeMid LevelVitally

Salary

Not specified

Work Location

Netherlands, NL

Work Model

Remote

Experience Required

5 years

Employment Type

Full-time

Experience Level

High-performing individual contributor with 3-5+ years experience

Core Qualifications

Technical (Must-have)

VitallySalesforceHexproduct analyticsCRMCS platformsn8nZapierMakeWorkato

Soft Skills

communicationproblem solvingautonomous executionanalytical mindsetsystems thinkingcollaborationownershipexperimentation

Tools (Must-have)

VitallySalesforceHex

Preferred Qualifications

Technical (Nice-to-have)

GainsightCatalystPlanhatMetabase

Tools (Nice-to-have)

GainsightCatalystPlanhatMetabasen8nZapierMakeWorkato

Key Responsibilities

•Define the digital journey for Scaled customers, mapping lifecycle stages and signals.
•Ship lifecycle programs such as in-app nudges, email sequences, automated playbooks, webinars, community programs, and churn-save plays every 2–4 weeks.
•Analyze complex platform usage data to find correlations between behavior and retention, translating insights into health scores and automated triggers.
•Assist with designing the Customer Hub, incorporating data points, personalized insights, AI CSM, and support ticketing.
•Operationalize in Vitally, Salesforce, and Hex with health scores, segment plays, expansion triggers, renewal motions, and churn signals.
•Partner with Product on activation surfaces, onboarding flows, and in-product messaging.
•Build lifecycle automations in n8n to find product gaps and serve as reference customer stories.

Customer SuccessLifecycle MarketingDigital CSPLGSaaSRemoteBerlinn8nEnterpriseProduct-Led Growth

Key Responsibilities

•Define the digital journey for Scaled customers, mapping lifecycle stages and signals.

•Ship lifecycle programs such as in-app nudges, email sequences, automated playbooks, webinars, community programs, and churn-save plays every 2–4 weeks.

•Analyze complex platform usage data to find correlations between behavior and retention, translating insights into health scores and automated triggers.

•Assist with designing the Customer Hub, incorporating data points, personalized insights, AI CSM, and support ticketing.

•Operationalize in Vitally, Salesforce, and Hex with health scores, segment plays, expansion triggers, renewal motions, and churn signals.

•Partner with Product on activation surfaces, onboarding flows, and in-product messaging.

•Build lifecycle automations in n8n to find product gaps and serve as reference customer stories.