Customer Success Manager
MongoDB
Customer Success Manager
MongoDB is seeking a Customer Success Manager to act as a trusted advisor for a portfolio of enterprise accounts in Amsterdam. The role involves driving customer retention, revenue realization, and advocacy through proactive advisory and account management. Candidates need 5-7+ years of technical customer-facing experience and a Bachelor's degree in Computer Science or STEM.
Customer Success Manager
MongoDB is seeking a Customer Success Manager to act as a trusted advisor for a portfolio of enterprise accounts in Amsterdam. The role involves driving customer retention, revenue realization, and advocacy through proactive advisory and account management. Candidates need 5-7+ years of technical customer-facing experience and a Bachelor's degree in Computer Science or STEM.
Salary
Core Qualifications
Technical (Must-have)
Soft Skills
Key Responsibilities
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance.
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization.
- Track and report progress against key business outcomes, forecast revenue retention and realization.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights.
- Amplify the voice of the customer within MongoDB, leveraging insights to inform product roadmap.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement.