3 days ago

Customer Success Manager

monday.com

Amsterdam

3 days ago

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monday.com is seeking an experienced Customer Success Manager to join their Amsterdam team. The role involves being a product master and trusted technical advisor, helping enterprise customers build, optimize, and scale workflows on the monday.com platform, including AI capabilities. Requires 5+ years of experience in a client-facing SaaS role and fluency in Dutch and English.

AIHybridFull-timeSeniorCustomer Success ManagementTechnical Customer Success

Customer Success Manager

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AIHybridFull-timeSeniorCustomer Success Management

Salary

Not specified

Work Location

Amsterdam, North Holland, Netherlands, NL

Work Model

Remote (requires attending Munich office 3 days a week)

Experience Required

5 years

Employment Type

Full-time

Experience Level

5+ years of experience as a Customer Success Manager

Core Qualifications

Technical (Must-have)

Customer Success ManagementTechnical Customer SuccessSaaSSoftware ImplementationPlatform DeploymentArchitectureAI ToolsTechnical GovernancePlatform AuditsAnalytical SkillsAccount PlanningDutchEnglish

Soft Skills

CommunicationInterpersonal SkillsRelationship BuildingSelf-starter MentalityCreativityProblem Solving

Key Responsibilities

•Being a product and AI expert - master technical aspects of the platform including AI features, agents, and automations.
•Operating AI-first - use AI tools to maximize efficiency and model AI-first working practices.
•Driving technical hands-on implementation - work directly with customers to set up and deploy new use cases including AI-powered workflows.
•Leading AI & Workflow Enablement - lead architecture reviews and governance initiatives around AI and workflow orchestration.
•Demonstrating value - articulate value of use cases and connect benefits to customer business goals.
•Optimizing customer workflows - help customers improve existing processes, identify AI automations, conduct platform audits, and share best practices.
•Acting as a trusted technical advisor - engage in strategic c-suite level conversations.
•Acting as the Voice of the Customer - collect and share customer feedback with product and engineering teams.
•Ensuring retention and growth across your book - manage portfolio for customer satisfaction, renewals, and ARR growth.
•Proactively addressing risks - identify and mitigate churn risks.

Customer Success ManagerSaaSAIEnterpriseAmsterdamHybridDutchEnglish

Core Qualifications

Technical (Must-have)

Customer Success ManagementTechnical Customer SuccessSaaSSoftware ImplementationPlatform DeploymentArchitectureAI ToolsTechnical GovernancePlatform AuditsAnalytical SkillsAccount PlanningDutchEnglish

Soft Skills

CommunicationInterpersonal SkillsRelationship BuildingSelf-starter MentalityCreativityProblem Solving

Key Responsibilities

•Being a product and AI expert - master technical aspects of the platform including AI features, agents, and automations.

•Operating AI-first - use AI tools to maximize efficiency and model AI-first working practices.

•Driving technical hands-on implementation - work directly with customers to set up and deploy new use cases including AI-powered workflows.

•Leading AI & Workflow Enablement - lead architecture reviews and governance initiatives around AI and workflow orchestration.

•Demonstrating value - articulate value of use cases and connect benefits to customer business goals.

•Optimizing customer workflows - help customers improve existing processes, identify AI automations, conduct platform audits, and share best practices.

•Acting as a trusted technical advisor - engage in strategic c-suite level conversations.

•Acting as the Voice of the Customer - collect and share customer feedback with product and engineering teams.

•Ensuring retention and growth across your book - manage portfolio for customer satisfaction, renewals, and ARR growth.

•Proactively addressing risks - identify and mitigate churn risks.