Amsterdam
13 May 2026
IT Service Desk Lead
Mollie
Amsterdam
13 May 2026
IT Service Desk Lead
Mollie seeks an IT Service Desk Lead to own IT support across European offices, starting in Amsterdam. You will lead a team, drive operational improvements, and ensure excellent employee experience in a fast-growing fintech.
HybridFull-timeEntry LevelMacOSIOS
IT Service Desk Lead
Mollie seeks an IT Service Desk Lead to own IT support across European offices, starting in Amsterdam. You will lead a team, drive operational improvements, and ensure excellent employee experience in a fast-growing fintech.
HybridFull-timeEntry LevelMacOS
Salary
Not specified
Core Qualifications
Technical (Must-have)
macOSiOSJira Service ManagementITILGoogle WorkspaceOktaIAMendpoint securityuser access controldata protection
Soft Skills
leadershipmentoringcoachingcommunicationproblem solvingownershipcustomer service
Tools (Must-have)
Jira Service ManagementGoogle WorkspaceOkta
Key Responsibilities
- Lead a high-performing Service Desk operation in Amsterdam with strong SLA adherence and consistent support quality.
- Manage smooth, secure onboarding and offboarding processes for employees across multiple European offices.
- Coach and mentor team members to raise technical capability and operational ownership.
- Improve internal documentation, troubleshooting guides, and maintain a knowledge base.
- Produce regular operational reporting on ticket trends, SLA performance, backlog health, and customer satisfaction.
- Identify process improvements and automation opportunities to reduce operational friction.
IT Service Desk LeadFintechMollieService DeskIT SupportAmsterdamHybridmacOSJira Service ManagementLeadership