2 weeks ago

Technical User Support Analyst

MiniMed

Heerlen

2 weeks ago

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Technical User Support Analyst needed for Heerlen office. Resolves technical problems via telephone/help desk. Requires 2+ years experience, IT service management tools, and collaboration tools.

On-sitePart-timeEntry LevelIT Service ManagementServiceNow

Technical User Support Analyst

Technical User Support Analyst needed for Heerlen office. Resolves technical problems via telephone/help desk. Requires 2+ years experience, IT service management tools, and collaboration tools.

Apply

On-sitePart-timeEntry LevelIT Service Management

Salary

Not specified

Work Location

Heerlen, Limburg, Netherlands, NL

Work Model

On-site

Experience Required

2 years

Employment Type

Part-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

IT Service ManagementServiceNowOutlookMicrosoft TeamsZoom

Soft Skills

customer servicecommunicationproblem solvingmentoring

Key Responsibilities

•Resolves technical problems that originate by telephone in a call center/help desk environment.
•Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training of customers on software/hardware products.
•May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
•Provides technical support to users for PC, server or mainframe applications and hardware.
•Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
•Interacts with network services, software systems engineering and/or applications development to restore service and/or identify problems.
•Maintains a troubleshooting tracking log ensuring timely resolution of problems.
•Recommends systems modifications in order to reduce user problems.
•Ability to use a variety of end user support processes such IT Service Management (ServiceNow), Communication and Collaboration (Outlook, Microsoft Teams, Zoom).
•Acquire and maintain knowledge on IT services and solutions that customers use.

technical supporthelp deskIT supportServiceNowMicrosoft Teamspart-timeon-siteHeerlenMedtronic

Key Responsibilities

•Resolves technical problems that originate by telephone in a call center/help desk environment.

•Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training of customers on software/hardware products.

•May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.

•Provides technical support to users for PC, server or mainframe applications and hardware.

•Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.

•Interacts with network services, software systems engineering and/or applications development to restore service and/or identify problems.

•Maintains a troubleshooting tracking log ensuring timely resolution of problems.

•Recommends systems modifications in order to reduce user problems.

•Ability to use a variety of end user support processes such IT Service Management (ServiceNow), Communication and Collaboration (Outlook, Microsoft Teams, Zoom).

•Acquire and maintain knowledge on IT services and solutions that customers use.