1 day ago

Technical Account Manager BNL

Mendix

Rotterdam

1 day ago

Apply

The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders. The TAM is both a technical practitioner, capable of hands-on prototyping and integrations, and a strategic advisor, enabling customer success while channeling feedback to Siemens' product teams.

AI-enabledRemoteFull-timeEntry LevelMendixGraph Studio

Technical Account Manager BNL

Apply

AI-enabledRemoteFull-timeEntry LevelMendix

Salary

Not specified

Work Location

Rotterdam, South Holland, Netherlands, NL

Work Model

Remote

Employment Type

Full-time

Experience Level

Not Applicable

Core Qualifications

Technical (Must-have)

MendixGraph StudioAI CloudSAS Language CompilerSoftwareDataAIGenerative AIArchitectural AdvisoryTechnical Account PlanningStakeholder Relationship ManagementOrchestrationCollaborationVoice-of-Customer AdvocacyMentoring

Soft Skills

CommunicationCollaborationMentoringGrowth MindsetCreativityCuriosity

Key Responsibilities

•Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects.
•Serve as strategic technical advisor.
•Collaborate with AEs and Partner Managers to align technical adoption and growth priorities.
•Maintain a clear view of customer architecture, advising on product integration.
•Develop and own Customer Adoption Plans aligned to customer strategies.
•Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews).
•Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds.
•Align with Expert Services for implementations, focusing on adoption health.
•Shape new technical use cases and identify scaling opportunities across products.
•Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.
•Track adoption health and pipelines while supporting internal reviews and account planning.
•Collaborate across Siemens teams and use internal tools to streamline processes.
•Share adoption best practices and contribute to playbooks and reference materials.
•Mentor TAMs and team members, driving technical excellence.
•Capture adoption insights and provide structured feedback to the Field CTO.
•Advocate for customer needs internally, ensuring alignment and addressing blockers.
•Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks.

Technical Account ManagerPost-salesSoftwareAIMendixSiemensRemoteFull-timeCustomer SuccessSaaS

Core Qualifications

Technical (Must-have)

Soft Skills

CommunicationCollaborationMentoringGrowth MindsetCreativityCuriosity

Key Responsibilities

•Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects.

•Serve as strategic technical advisor.

•Collaborate with AEs and Partner Managers to align technical adoption and growth priorities.

•Maintain a clear view of customer architecture, advising on product integration.

•Develop and own Customer Adoption Plans aligned to customer strategies.

•Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews).

•Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds.

•Align with Expert Services for implementations, focusing on adoption health.

•Shape new technical use cases and identify scaling opportunities across products.

•Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.

•Track adoption health and pipelines while supporting internal reviews and account planning.

•Collaborate across Siemens teams and use internal tools to streamline processes.

•Share adoption best practices and contribute to playbooks and reference materials.

•Mentor TAMs and team members, driving technical excellence.

•Capture adoption insights and provide structured feedback to the Field CTO.

•Advocate for customer needs internally, ensuring alignment and addressing blockers.

•Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks.