Senior Customer Service Representative with Italian language

Medtronic

Closed

Heerlen

17 Mar 2026

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Senior Customer Service Representative with Italian language

Senior Customer Service Representative with Italian language needed at Medtronic in Heerlen, Netherlands. Requires 2+ years of customer service and order management experience, excellent English and Italian communication skills, and a Bachelor's degree. Hybrid work model with at least 2 days per week in the office.

HybridFull-timeSeniorCustomer ServiceOrder Management

Senior Customer Service Representative with Italian language

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HybridFull-timeSeniorCustomer Service

Salary

Not specified

Work Location

Heerlen, Limburg, Netherlands, NL

Work Model

Hybrid: After fulltime training at office, work at least 2 days per week in office; other days from home office

Experience Required

2 years

Employment Type

Full-time

Experience Level

Senior

Core Qualifications

Technical (Must-have)

customer serviceorder managementWordOrder-To-Cash processesMS-Office OutlookExcel

Soft Skills

communicationteam playerdrive for execution and resultscustomer satisfactionrelationship buildingresponsibilityflexibilityprioritizationwork under pressureservice-oriented

Key Responsibilities

•Support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders
•Record, analyse, follow up on and solve dispute situations like complaints, returns, etc.
•Efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail
•Execute tasks for the most critical business groups within Medtronic; operational support has a direct impact on improving the lives of patients
•Be the single point of contact for business contacts for the execution of the OTC processes, within a cooperative relationship

Senior Customer Service RepresentativeMedical Equipment ManufacturingHospitals and Health CarePharmaceutical ManufacturingItalian languageCustomer CareOrder OperationsHybridFull-timeNetherlands

Key Responsibilities

•Support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders

•Record, analyse, follow up on and solve dispute situations like complaints, returns, etc.

•Efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail

•Execute tasks for the most critical business groups within Medtronic; operational support has a direct impact on improving the lives of patients

•Be the single point of contact for business contacts for the execution of the OTC processes, within a cooperative relationship