Amsterdam
2 days ago
Head of People Operations
Manychat
Amsterdam
2 days ago
Head of People Operations
Head of People Operations needed to build and run a distributed hub model across six hubs at Manychat, a conversational growth platform. Requires 10+ years of People Operations experience in multinational environments, direct experience managing distributed teams, and a proven record of building distributed operating models.
HybridFull-timeDirectorPeople OperationsHR Operations
Head of People Operations
Head of People Operations needed to build and run a distributed hub model across six hubs at Manychat, a conversational growth platform. Requires 10+ years of People Operations experience in multinational environments, direct experience managing distributed teams, and a proven record of building distributed operating models.
HybridFull-timeDirectorPeople Operations
Salary
Not specified
Core Qualifications
Technical (Must-have)
People OperationsHR OperationsOperations ManagementDistributed TeamsChange ManagementScalable SystemsOKR ManagementStakeholder ManagementCross-Cultural CommunicationExecutive PresenceVisa and Relocation SupportCompliancePayrollPeople TechAI Adoption
Soft Skills
Systems thinkingComfortable with ambiguityStakeholder managementCross-cultural judgmentExecutive presenceAutonomy buildingOperational rigor
Key Responsibilities
- Own People Operations across all hubs: Netherlands, Spain, Armenia, US (Austin, Bay Area, New York), Brazil, Remote
- Set the standard for what excellent hub execution looks like, and hold it across all locations
- Run the weekly sync rhythm with each hub
- Build the hub community: connect People Ops partners across locations
- Own the OKR cascade: every hub has OKRs that roll up through the function
- Define what success looks like in each location
- Partner with domain leads: Workplace & Experience, Payroll, People Tech, Compliance, Rewards
- Manage People Operations Partners across locations
- Stand up the hub model while running it
- Drive team development: upgrade skills, address underperformance, enable people with AI tools
- Manage Visa and relocation support coordination across locations
- Ensure local compliance and employment framework adherence
- Default to automation for employee queries, document generation, onboarding workflows, and operational logistics
- Build self-service so people don't need to contact us for anything a good system can answer
Head of People OperationsHuman ResourcesPeople OperationsDistributed TeamsMulti-countryHR OperationsAIAutomationHybridDirector